Review for Renton Collision Center
Romeo A. on 04/18/2011
Romeo said he rated 2 overall because when he scheduled his appointment they told him the insurance company would pay for the insurance on the rental vehicle, but when he got there, he had to pay the rental insurance fees out of his pocket. It was ready on the promised day, but about 4 hours later, and they didn't give a reason for the delay. There was too much gas or paint smell when he got inside the vehicle.
Service Date: 03/23/2011
Review Created: 04/18/2011
This review was collected via phone interview by Customer Research Inc.
Kenneth H. at Renton Collision Center responded on 04/26/2011
This was apparently a miscommunication. The insurance company will only pay for the rental of the car and will never pay for the insurance of the rental car. It is the law to have insurance on your car in Washington State and in most cases it tranfers to the rental car. After we have refinished a vehicle there sometimes can be a paint smell for a short period of time when the paint is curing fully. Unfortunatley we can not minimize this effect and some people are sensitive to it.