Kerry, I am very surprised to read this. I know you came on a personal reference from another shop owner who trusts us and sends a lot of BMW's our way. I know the water pump repair on your BMW was expensive. We did inform you of the cost and recieved authorization prior to doing any repairs. I believe the end cost was even less than you were quoted initially. Regardless, I am very sorry you are displeased and I wished you had called to discuss with me. Our goal here is 100% customer satisfaction. I am very sorry that you did not have a 5 STAR experience.