Ric & Rocky's Family Car Care & Accessories


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

295 Reviews

99% Would Recommend
Latest Review 13 days ago
TOM M. on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great friendly service. "
I knew our car had some issues but I did not know what they were. After inspecting our car they explained what they saw very clearly along with their recommendations which made me very comfortable.
Vehicle: Ford Escape
Service Date: 05/06/2017
Review Created: 05/11/2017 06:38 AM
Vasu D. on 05/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Vasu said the customer service is very good at this business. The people are very nice. They are honoring the cost of the repair at another facility, for work they were not able to do. They dismantled the steering and when they reassembled it, there was a noise. The vehicle had to be repaired elsewhere but they are covering the charges.
Vehicle: Honda CR-V
Category: Service
Service Date: 05/09/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Jason J. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jason said they do excellent work. They have been working on his vehicles for the last 5 years.
Vehicle: Mazda CX-9
Category: Service
Service Date: 04/17/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Audra H. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Audra said they were very nice, professional and helpful.
Vehicle: Chrysler Town
Category: Service
Service Date: 05/03/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Nabeel H. on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nabeel said the service was excellent, their timing was good, and he has no complaints.
Vehicle: Honda Accord
Category: Service
Service Date: 04/21/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Danut I. on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Danut said they were very nice and they provided good customer service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 04/18/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Ryan M. on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ryan said they did a great job.
Vehicle: RAM Pickup
Category: Service
Service Date: 05/03/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Mike S. on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mike said the technicians do a great job. They are straightforward with the repairs.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 05/02/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Sarah W. on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sarah said they are always very informative and timely. They are not pushy.
Vehicle: Ford Taurus
Category: Service
Service Date: 04/22/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Rushi A. on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rushi said this business gave him a time his vehicle would be ready, and it was right on time.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 04/15/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
JOLEEN V. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest pricing. "
Always friendly and they don't sell you work you don't need.
Vehicle: Ford Fusion
Service Date: 04/24/2017
Review Created: 04/27/2017 03:28 PM
JASMIN G. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Csr got fix"
Htest customer service fantastic work and pricing is fair
Vehicle: Ford Focus
Service Date: 04/21/2017
Review Created: 04/22/2017 09:50 PM
Aby T. on 04/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Aby said he thought the service was good.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/15/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
KELLY H. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2013 Chevrolet Malibu"
Ric & Rocky are top notch people. Never steer me wrong. Being a female, I appreciate their honesty, and not trying to sell me something I do not need. My daughter loves her new tires, and front wheel alignment. Thank you!
Vehicle: Chevrolet Malibu
Service Date: 04/11/2017
Review Created: 04/18/2017 10:49 AM
Rev. DON W. on 04/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service , accurate diagnosis, fair pricing"
It has been my experience that Ric and Rocky's family car care establishment has always provided
excellent service - been accurate in their diagnosis to my three vehicles, and kept them all in fine
running order
Vehicle: Dodge Ram Van
Service Date: 04/14/2017
Review Created: 04/15/2017 07:57 AM
Nina F. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nina said this business provided the service as promised. They did so in a timely fashion.
Vehicle: Ford Escape
Category: Service
Service Date: 04/11/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Ravin R. on 04/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ravin said the business had some delays in service.
Vehicle: Kia Sorento
Category: Service
Service Date: 04/08/2017
Review Created: 04/13/2017
This review was collected via phone interview by Customer Research Inc.
Shawn G. on 04/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jody. She said she was completely satisfied with the service.
Vehicle: Ford Focus
Category: Service
Service Date: 04/06/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Trevor M. on 04/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Trevor said he would recommend this business for service.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 04/03/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Mike L. on 04/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mike said they did a great job but the time frame was longer than he expected. He was told it would take an hour and 30 minutes and it took 2 hours and 30 minutes longer. They were just too busy.
Vehicle: Ford Escape
Category: Service
Service Date: 03/23/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 295 in total