Rick Case Hyundai Cleveland


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

979 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 3.8125025/5Overall Rating 3.8125025/5Overall Rating 3.8125025/5rating 3.8125025rating 3.8125025
Original
Overall Rating 2.125/5Overall Rating 2.125/5rating 2.125rating 2.125rating 2.125
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Oliver C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Dealership"
Excellent Service & Customer Service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 04:46 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/20/2017

Thanks for returning the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service."
Happy
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 05:51 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/19/2017

Thank You for the feedback and Thank You for coming to Rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Ann B. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super Customer Service"
They always make sure your repair needs are complete.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/17/2017 08:38 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/18/2017

Thank You for the positive feedback, We appreciate you coming to Rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Ronald L. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Services in a timely manner"
Good job to get me on my way.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/16/2017 06:20 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/16/2017

Thank You for the feedback and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Jean E. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/15/2017 01:54 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/15/2017

Thanks for the feedback and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
a great job detailing my car
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 04:15 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/15/2017

Thank You very much for returing the survey and Thank You for coming to Rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Willie D. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Elantra"
Dependable, have the equipment to perform the work. Know what to look for on the cars when mention something is wrong.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:02 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/15/2017

Thank You for the feedback and Thank You for coming to Rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Great mechanics doing excellent work, who could ask for more?
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:02 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/14/2017

Thank You for the feedback and Thank You for coming to Rick Case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Richard Z. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service and friendly staff."
I would definitely recommend Rick Case Hyundai for service and will check with them the next time I am shopping for a new car.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 01:03 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/14/2017

Thank You for responding to the survey and Thank you for coming to Rick case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Joseph B. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service.i"
The entire sales and service team are well managed.
Vehicle: 2010 Hyundai Elantra To
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 01:48 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/12/2017

Thank you for the feedback we appreciate you coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff was very personable"
Work was completed within estimated completion, cost was what had been estimated. Employees are very friendly.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 12:41 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/12/2017

Thank You for responding to the survey and thank you for coming to Rick Case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Maryo P. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Fast and courteous service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/12/2017 12:39 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/12/2017

Thanks for the feedback and Thank you for coming to Rick case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Siobhain G. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
All the staff at Rick Case were friendly and professional. Best experience thus far.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 09/06/2017 02:39 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/06/2017

Thank You for the positive feedback and Thank you for coming to Rick Case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Jeffrey S. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
We purchased all of our current vehicles at Rick Case. Every time we take it in for service, the staff has been courteous and efficient.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/06/2017 11:21 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/06/2017

Thank You for your positive feedback and Thank You for coming to Rick case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Harry J. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Get car in quick and good customer service."
Yes, because customer care matters
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/06/2017 09:38 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/06/2017

Thank you for the positive feedback and Thank You for coming to Rick case.We appreciate your business

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Kim G. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service overall friendly environment "
Excellent customer service friendly environment comfortable waiting area
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 09/05/2017 10:07 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/06/2017

Thank You for the positive feedback and Thank You for coming to Rick case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Kelli E. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Excellent Service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/05/2017 07:42 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/06/2017

Thank You for the feedback and Thank You for coming to Rick case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

LARRY D. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness "
Friendliness of all employees that I met.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 12:44 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/05/2017

Thank you for the positive feedback and Thank You for coming to Rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always willing to help"
The staff is very nice and go out of their way to insure you have a great experience.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/26/2017
Service Type: Maintenance
Review Created: 09/03/2017 07:57 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/05/2017

Thank You for the feedback and Thank You for coming to Rick case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Dominica B. on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Great Place. Employees are very knowledgeable in the areas they work.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 09/03/2017 02:04 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 09/04/2017

Thank You for the feedback and Thanks for bring your vehicle to Rick Case

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Displaying Review 1 - 20 of 979 in total