The splash guard protecting the front of the engine was replaced a while ago. It recently came loose and I touched the bolt through the plastic hole. I requested the rep to have the mechanic secure the splash guard. The rep came to me and said I broke off a piece where the bolt goes and the bracket cost $1000.00 to replace. The mechanic showed me where it broke off and the rep said this is where I broke the part. I did not have the time to deal with the young rep. But he did blame me for something I did not do (I believe the mechanic broke it off when trying to secure it, but I did not watch him do it.). I asked the mechanic to Zip tie the splash guard and he did. Not happy about young rep giving me the run around and treating like I do not know cars. I was an auto mechanic from high school and an aircraft mechanic in the United States Air Force for 20 years. I am a disabled Vet.

Recommended

Tim M. from Rick Case Hyundai Davie responded on 08/24/2016 06:23 AM

Our management team will be contacting you.

Timothy Meyer
Customer Service Manager

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