Orlando, FL 32819-4201
After speaking to the Service Manager, I have determined that sometimes, the simple fix can elude us.
At this point, I understand, that I probably can not do or say anything that will correct this mistake, but I would like to try.
Please understand that the diagnosis to replace the compressor was what we thought was needed at the time. It looks like there was a different issue altogether, and maybe, just maybe, the Dealer knew of the simple fix because they have seen the problem before.
I appreciate the fact that you took the car for a second opinion, I would do the same thing and I am glad that it worked out for you.
The other issue regarding the skipping, I do not see anything written down on our paperwork that notes a miss, or skipping, only that the idle was fast and we removed the Idle Speed Accuator and cleaned it. (That stopped the high idle).
With that said, I will be sending you a check for the $185.55, along with a couple of free oil change cards, hoping that you will not completly write us off.
I understand that we missed this one, and DO NOT want to lose your family as a customer.
P.S. If it is at all possible for you to send over, by fax or email, the repair order from the Dealer for us to discuss with our technician, I would appreciate it.