Robin: I am very sorry that you were not please. I did review your file and I was glad to find that our service writer did communicate the price to you before the repairs were started and that you did approve the repair. Please know if you ever have questions about pricing we can provide other options. If the service writer would have known that you were looking for a lower price we could have priced you a USED part instead of a new one. However, in most cases with starters a used option is not recommended. Also, I assure you that it takes way more than 3 minutes to install a started on your vehicle. I also saw that your total bill covered not only the started but the repair of an oil/trans leak. It is always our goal that every customer leaves satisfied, when that does not happen we take it very seriously.