Riley & Sons Collision & Mechanical Specialists


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

375 Reviews

99% Would Recommend
Latest Review 17 days ago
Review for Riley & Sons Collision & Mechanical Specialists
Ron D. on 02/22/2016
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"Very average and mediocre"
Had my 3 month old vehicle repaired at the New Castle location, while it was in the process of transitioning from Smiley's Body shop to Riley and Sons. The first repair was a joke...blotchy paint, overspray etc. I can't believe they actually gave the car back to me. They repainted everything they touched, it was better but still just an average job. Still mottled and inconsistent. Unfortunately I just have to accept it now, because the shop seems to not have the ability to improve or understand what the problem is with the paint process.
Service Date: 10/26/2015
Review Created: 02/22/2016 06:31 AM
David D. at Riley & Sons Collision & Mechanical Specialists responded on 02/26/2016

Ron, I am sorry that the repairs were not to your satisfaction. I have left you two messages in an effort to resolve any issues, but have been unable to reach you.  I know your vehicle was originally repaired under the other ownership; however, Riley & Sons as the new owner is more than glad to try to resolve your concerns.  Please feel free to contact me at my office at 765-649-4902 or you can email me at gm@rileyandsons.com.  It is our goal that our customers leave 100% satisfied. I hope you allow me the opportunity to address these items.  Dave Driggers Co-Owner