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Riley & Sons Collision & Mechanical Specialists

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(466 Reviews)
100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

Company Overview

Riley and Sons is a full-service automotive repair facility. The full servcies include collision repair & painting to engine repair and replacement. Riley & Sons was established in 1957, and is the largest family owned collision repair facility in
Company Overview

Riley and Sons is a full-service automotive repair facility. The full servcies include collision repair & painting to engine repair and replacement. Riley & Sons was established in 1957, and is the largest family owned collision repair facility in Madision County.
...more

Categories
Auto Repair, Collision Repair, Car Maintenance
Contact
(765) 649-4902

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
2394 E 400 S Anderson, IN 46017-9547
Riley & Sons Collision & Mechanical Specialists' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(466 Reviews)

JB
Jason B.
Yorktown, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2013
verified customer Verified Customer
Category: Service
Jason said the service visit took an hour and a half. He said he had to ask the receptionist to check on his vehicle to make sure there was nothing wrong. He waited 15 more minutes for his vehicle to be brought out to him. He would not recommend this business based on this experience.
Not Recommended
David D. from Riley & Sons Collision & Mechanical Specialists responded on 09/21/2013 06:23 AM

Jason: We apologize for your extended wait when you were at our facility. Unfortunately the day you were here we were running a little behind schedule. It is always our goal to deliver Gold Class service, and when we fail to do so we try to make it right. Even though you were not charge for the services you received that day we are also willing to give you your next oil change at a 50% discount. I hope that this small token will indicate to you, that when we do make a mistake, or fail to meet the customer’s expectation, we do whatever we can to make it right.

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