Raymond said the finance manager has not followed through with verbal promises he made to him. The finance manager was going to call the bank and then call him to adjust the payment due date but he never called him back. He has never bought a $30,000 vehicle where the gas tank was not filled up for him and that is poor customer service. He was not completely satisfied with the handling of the financing because of the reasons already stated. He was not completely satisfied with the delivery of his vehicle because of the reasons already stated. The business could serve him better by having the salesperson follow-up with him after his purchase.
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