Robertson Automotive


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

600 Reviews

97% Would Recommend
Latest Review 2 days ago
Eva S. on 09/18/2017
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"Personable, professional"
This was the first time in approximately 15 years i have ever had to take my vehicle back for a redo. David is tops!!
Vehicle: Ford Expedition
Service Date: 09/15/2017
Review Created: 09/18/2017 10:09 AM
Belinda W. on 09/11/2017
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Belinda said her overall experience was great.
Vehicle: GMC Canyon
Category: Service
Service Date: 09/01/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Darlene S. on 08/24/2017
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"Excellent Service."
Very professional and good communication with the customer. Clean and pretty Lobby while waiting for your car. Good workmanship and complete evaluation of Mechanical condition of your car. Definitely a step above the local competition!
Vehicle: INFINITI EX35
Service Date: 08/22/2017
Review Created: 08/24/2017 09:48 AM
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Lynn S., General Manager at Robertson Automotive responded on 08/24/2017

Thank you for taking the time to review the Robertson Automotive Team as well as your kind words!  Our goal is to provide our customers with the highest quality of automotive service, and your input is a valuable source of information.  
Sincerely,

Lynn Shaver
General Manager
903-597-6535
David K. on 08/17/2017
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Spoke with Carrie. She said everything was done according to what she asked for.
Vehicle: Ford F-150
Category: Service
Service Date: 08/14/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Jason B. on 08/14/2017
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"Communication & Service"
Great Service
Vehicle: Dodge Pickup
Service Date: 08/11/2017
Review Created: 08/14/2017 08:09 AM
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Lynn S., General Manager at Robertson Automotive responded on 08/24/2017

Thank you for taking the time to review the Robertson Automotive Team!  Our Goal is to provide our customers with the highest quality of automotive service, and your input is a valuable source of information.  We appreciate your business and we look forward to maintaining a valued relationship in the future.
Sincerely,

Lynn Shaver
General Manager
903-597-6535
Curtis B. on 08/10/2017
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Curtis said this business did a good job.
Vehicle: Nissan Armada
Category: Service
Service Date: 08/08/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
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Lynn S., General Manager at Robertson Automotive responded on 08/24/2017

Thank you for taking the time to review the Robertson Automotive Team!  We appreciate your business and our goal is to provide our customers with the highest quality of service and therefor your input is a valuable source of information.  
Thank you,

Lynn Shaver
General Manager
903-597-6535
Ragan J. on 08/09/2017
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Ragan said everything was good at the business.
Vehicle: Ford Super Duty F-250 SRW
Category: Service
Service Date: 08/07/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Lee T. on 08/08/2017
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Lee said the business is good. They call and let him know what is going on. If the job is not completed the first time, they will make it right.
Vehicle: Ford Pickup
Category: Service
Service Date: 08/01/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Rachael P. on 08/08/2017
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Rachael said this business provided really good service.
Vehicle: Lexus LX 470
Category: Service
Service Date: 07/21/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Hinton B. on 08/07/2017
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Hinton said his vehicle overheated while on vacation. This business was recommended by another repair facility. The technicians worked very hard and went out of their way to get him back on the road for travel back to Georgia. They did very good and they were good technicians.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 08/04/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Eva S. on 08/05/2017
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"I give Robertson's a 5 but do have an issue."
Why did they drive my car 200+ miles when it was in to have the compressor replaced???? How do i know? I always, always fill my gas tank at 200 +/- miles and when it was returned it had more than 400 on the trip odometer
Vehicle: Ford Expedition
Service Date: 08/02/2017
Review Created: 08/05/2017 04:42 AM
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Lynn S., General Manager at Robertson Automotive responded on 08/24/2017

Thank you for taking the time to review the Robertson Automotive Team!  We appreciate your business and we take very seriously our commitment to excellent auto care.  Upon investigating your complaint about your fuel, your vehicle arrived with 64,420 miles and was delivered to you with 64,328 miles.  The 8 miles put on your vehicle was part of the service/test drive.  We immediately reached out to you via the telephone and you declined to communicate about this issue.  Please contact us so that we may explain the service as well as the requirement for the use of fuel, in detail, and resolve any unanswered questions you may have.
Thank you,

Lynn Shaver
General Manager
903-597-6535
Ben S. on 08/04/2017
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Ben said they did an excellent job.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 08/02/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Mike B. on 07/24/2017
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"Excellent Customer Service"
The staff at Robertson Automotive are extremely polite and knowledgable. They fixed the issues I had with my F-150 and their free diagnostic check found another issue that would have been very costly if it had not been discovered. Great job guys!!!
Vehicle: Ford Pickup
Service Date: 07/18/2017
Review Created: 07/24/2017 07:49 AM
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Lynn S., General Manager at Robertson Automotive responded on 08/01/2017

Thank you for taking the time to review the Robertson Automotive Team!  Our goal is to provide our customers with the highest quality of automotive service, and your input is a valuable source of information.  We appreciate your business and your excellent review!
Kind Regards,

Lynn Shaver
General Manager
903-597-6535
Blake H. on 07/21/2017
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"100%"
I've known Kevin for some time now being friends with his family but he treats me like a regular customer always straight up and foreword weather it's something I don't wanna hear about my vehicle or not I know if they tell me something they mean it. In the service department David and Sergio always take the best care of me always offering to drive me around town while my vehicle is being serviced providing the best customer service hands down around town!!! I take my vehicle to Robertson automotive because I know my vehicle is in good hands but I am as well!
Vehicle: GMC Sierra
Service Date: 07/19/2017
Review Created: 07/21/2017 08:32 AM
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Lynn S., General Manager at Robertson Automotive responded on 07/21/2017

Thank you for taking the time to review the Robertson Automotive Team.  What a great review and we are thankful you took the time to let us know!   We appreciate your business and look forward to being your car care specialist in the future.
Thank you!

Lynn Shaver
General Manager
903-597-6535
5600e39228e020c9cbafe58d1f1e6216?s=28
Lynn S., General Manager at Robertson Automotive responded on 08/01/2017

Thank you for taking the time to review the Robertson Automotive Team!  We value your feedback and appreciate the excellent review!  Thank you for your business and we look forward seeing you again for your automotive services.
Best Regards,

Lynn Shaver
General Manager
903-597-6535
Jason M. on 07/18/2017
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Jason said his overall experience was great.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 07/13/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
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Lynn S., General Manager at Robertson Automotive responded on 08/01/2017

Thank you for taking the time to review the Robertson Automotive Team!  Our goal is to provide our customers with the highest quality of auto service, and your imput is a valuable source of information.  
Thank you for your business,

Lynn Shaver
General Manager
903-597-6535
David N. on 07/18/2017
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David said this business is informative and quick.
Vehicle: Ford E-450 Super Duty
Category: Service
Service Date: 06/21/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Todd A. on 07/14/2017
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Todd said they did a good job.
Vehicle: Ford F-150
Category: Service
Service Date: 06/29/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
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Lynn S., General Manager at Robertson Automotive responded on 08/01/2017

Thank you for taking the time to review the Robertson Automotive Team!  Or goal is to provide our customers with the highest quality of service.  We appreciate your business and look forward to being your car care specialist in the future.
Kind Regards,

Lynn Shaver
General Manager
903-597-6535
Jim B. on 07/13/2017
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Jim said they were fast, efficient and friendly. He thanks them for their courteous service.
Vehicle: Ford E-450 Super Duty
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Mary B. on 07/13/2017
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Mary said there were no problems. She would use them again.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 07/10/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Steve P. on 07/12/2017
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Steve said the repairs he had done, failed.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 07/06/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
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