Roger Beasley Hyundai New Braunfels


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

558 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.125/5Overall Rating 2.125/5rating 2.125rating 2.125rating 2.125
94% Would Recommend
100% Business Response
Latest Review about 17 hours ago
John D. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Engine failure"
Very well handled. Took some time to correct but it was a major failure.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/23/2017 11:06 AM
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Ask for Andrew Soto
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 05:41 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/23/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
IRENE N. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A professional, competent and courteous Service Department"
All maintenance was completed in a competent, efficient and professional way.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/22/2017 01:30 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/22/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Felisha C. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"unfels Hyundai"
Nice complex with plenty of snack treats and coffee.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/22/2017 04:39 AM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/22/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Mary W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall notice/oil change"
Went in for a recall -- just about time for my oil change so asked if they would do both. Tye explained that the recall would require my oil to be changed so I got a free oil change. I would never have know if he didn't tell me. I really appreciate that kind of honesty!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 01:15 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/20/2017

Thank you for sending us your feedback! We take customer satisfaction very seriously at Roger Beasley Hyundai and love receiving feedback such as yours! With that being said, I thank you for taking the time to share your experience; and please know that if you have any questions at all feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Marilyn B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Expect Great Service"
The employees are always friendly and professional and the work is completed in a timely manner.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 01:19 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/19/2017

Thank you for sending us your feedback! We take customer satisfaction very seriously at Roger Beasley Hyundai and love receiving feedback such as yours! With that being said, I thank you for taking the time to share your experience; and please know that if you have any questions at all feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Experienced staff"
Yes.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 07:03 AM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/19/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Livia G. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"price"
Service department is friendly and courteous. Work done in a timely manner for an oil change. But do not get the air or cabin filter replaced. The cost of the parts on these two items were $47.50. The labor to install the two was $35.38. there was NO communication that there was going to be labor charge. If i had been notified it would be a lot less money to install myself. I learned the hard way that i am better off just getting the oil serviced. I would recommend the service department to a friend but would caution them about unseen charges.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 02:17 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/19/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kudos to New Braunfels Hyundai Service Department"
Outstanding customer service.Keep up the good work!!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/17/2017 11:51 AM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/18/2017

Thank you for sending us your feedback! We take customer satisfaction very seriously at Roger Beasley Hyundai and love receiving feedback such as yours! With that being said, I thank you for taking the time to share your experience; and please know that if you have any questions at all feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
EVELYN L. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not so great sales department"
Service was fine. But on separate visit, inexperienced salesman did not know differences bnetween Santa Fe and Santa Fe Sport.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/16/2017 08:47 AM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/18/2017

Thank you for sending us your feedback! We're sorry for your experience with our sales team. I have forwarded your feedback on to our General Manager and we'll review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Shawn V. on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not Blank"
Not Blank
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 03:54 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/18/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Lesley S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and prompt "
Professional and prompt service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/14/2017 06:51 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/15/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Richard W. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Auto Service"
Always provides outstanding customer service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/14/2017 06:21 AM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/14/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Michael C. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome!!! Tye in service excellent "
Tye service rep was so kind and knowledgeable, before my car was diagnosed he knew the problem, and yes he was correct. Everyone in your building have always been professional and courteous.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 07:16 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/14/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Rod H. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another good one"
Always good
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/12/2017 04:48 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/13/2017

Thank you for sending us your feedback! We take customer satisfaction very seriously at Roger Beasley Hyundai and love receiving feedback such as yours! With that being said, I thank you for taking the time to share your experience; and please know that if you have any questions at all feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Donald K. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Atmosphere from site to staff"
have been pleased with service and staff since car was purchased in Sept. 2015
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 10:32 AM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/13/2017

Thank you for sending us your feedback! We take customer satisfaction very seriously at Roger Beasley Hyundai and love receiving feedback such as yours! With that being said, I thank you for taking the time to share your experience; and please know that if you have any questions at all feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Ann M. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people at Hyundai"
Very helpful staff and techs. I do not feel dumb when talking to them and asking questions about my car.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 06:34 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/12/2017

Thank you for sending us your feedback! We take customer satisfaction very seriously at Roger Beasley Hyundai and love receiving feedback such as yours! With that being said, I thank you for taking the time to share your experience; and please know that if you have any questions at all feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer on 09/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick surprise visit "
I had not made an appointment with the dealership. The seat electrical circuit needed a pin reset in the connector. Was expecting to be hours but only 1.5 wait time. Fixed
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 06:26 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/12/2017

Thank you for sending us your feedback! We take customer satisfaction very seriously at Roger Beasley Hyundai and love receiving feedback such as yours! With that being said, I thank you for taking the time to share your experience; and please know that if you have any questions at all feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2nd time for maintenance "
Bought my car there
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 11:26 AM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/08/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Ralph G. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people "
Timely
Good value
Very pleasant
What else is there
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/07/2017 04:54 PM
Roger G., Reputation Manager at Roger Beasley Hyundai New Braunfels responded on 09/08/2017

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/beasleyhyundai and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Roger G.
Roger Beasley Hyundai
Customer Experience Manager
Displaying Review 1 - 20 of 558 in total