Ron Tonkin Toyota


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

7169 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.285715/5Overall Rating 4.285715/5Overall Rating 4.285715/5Overall Rating 4.285715/5rating 4.285715
Original
Overall Rating 2.1428607/5Overall Rating 2.1428607/5rating 2.1428607rating 2.1428607rating 2.1428607
96% Would Recommend
77% Business Response
Latest Review about 1 hour ago
LUBIA Z. on 09/22/2017
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"New car owner "
The customer service was outstanding. I felt very welcomed and he answered all the questions i had. Overall it was a good experience.
Vehicle: Toyota RAV4
Category: Sales
Sales Date: 09/22/2017
Review Created: 09/22/2017 08:10 PM
ERIKA D. on 09/22/2017
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"Customer Service"
Thank you for the great service with my vehicle!
Vehicle: Toyota Tacoma
Category: Service
Service Date: 09/22/2017
Review Created: 09/22/2017 03:07 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/22/2017

You are so welcome, Erika! Thank you for taking the time to leave this great review.

Melissa Castillo
Customer Relations Manager
LOIS E. on 09/22/2017
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"Work done is what the customer ordered"
I like the easy, comfortable way in which people are handled. I believe *honesty* is the best way.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/22/2017
Review Created: 09/22/2017 02:36 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/22/2017

Honesty is our middle name! Thank you for sharing this great review, Lois! We so appreciate your business.

Melissa Castillo
Customer Relations Manager
STEPHANIE S. on 09/22/2017
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"Prius C "
Troy Herrera was very helpful and got car taken care of quickly.
Vehicle: Toyota Prius c
Category: Service
Service Date: 09/22/2017
Review Created: 09/22/2017 02:17 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/22/2017

Thank you for this awesome shout-out, Stephanie! We so appreciate your business.

Melissa Castillo
Customer Relations Manager
STEWART H. on 09/22/2017
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"Auto purchase with Raul"
Raul was a pleasure to work with buying a car at Ron Tonkin Toyota
Professional and knowledgeable, I'd highly recommend him for your Toyota buying experience!
Vehicle: Toyota RAV4 Hybrid
Category: Sales
Sales Date: 09/21/2017
Review Created: 09/22/2017 09:09 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/22/2017

Thank you for this great review, Stewart! It was really great meeting with you! Have a wonderful weekend!

Melissa Castillo
Customer Relations Manager
ROGER N. on 09/22/2017
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"The staff"
The only thing I don't like is no privacy in showroom when discussing deal don't want other people hearing my business or theirs
Vehicle: Toyota Tacoma
Category: Sales
Sales Date: 09/21/2017
Review Created: 09/22/2017 08:59 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/22/2017

Roger, Thank you for taking the time to leave some feedback. It is much appreciated and helps us with our improvement. I understand how concerning that may be. Please know we are always exploring new ideas to help better our guests experience. We hope you have a great weekend!

Melissa Castillo
Customer Relations Manager
VICKI M. on 09/22/2017
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"Always get prompt service"
Bobby was very attentive and helpful
Vehicle: Toyota RAV4
Category: Service
Service Date: 09/20/2017
Review Created: 09/22/2017 12:45 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/22/2017

This is so great to hear, Vicki! Thank you for sharing your great experience with us!

Melissa Castillo
Customer Relations Manager
FERN B. on 09/21/2017
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"On time and very effecient "
Best customer service
Vehicle: Toyota RAV4
Category: Service
Service Date: 09/18/2017
Review Created: 09/21/2017 10:47 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/22/2017

Thank you for this great review, Fern! I am so happy to know you had a great visit. Cant wait to see you soon.

Melissa Castillo
Customer Relations Manager
JUSTIN H. on 09/21/2017
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"Great service - friendly, honest and fast"
Thanks Tonkin! You all are always amazing!
Vehicle: Toyota Yaris
Category: Service
Service Date: 09/21/2017
Review Created: 09/21/2017 05:04 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/22/2017

You are so welcome, Justin! Thank you for visiting RTT. We appreciate your business! Have a great weekend.

Melissa Castillo
Customer Relations Manager
KRISTINE T. on 09/21/2017
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"Oil change plus maintenance review"
Chris did an excellent job accessing my vehicle and answering all my questions.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 09/20/2017
Review Created: 09/21/2017 07:19 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Thank you for sharing your experience with us, Kristine!

Melissa Castillo
Customer Relations Manager
GARY W. on 09/21/2017
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"The people working at Ron Tonkin Toyota"
The whole process of trying the car,having all the features explained and /or demonstrated, our questions answered was professional. On the negative side , we were given a price on the internet and when we were shown the car there were two " dealer added items installed" for an additional $1794. This is false advertising as far as I am concerned and did not make me happy. If we did not like the car, I would have walked away.
Vehicle: Toyota Highlander
Category: Sales
Sales Date: 09/20/2017
Review Created: 09/21/2017 12:08 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Gary, Thank you for taking the time to leave this response. We sure do appreciate your business! I understand how frustrating that could be. I will work with our sales department to ensure correct pricing on line for future reference. Thank you for voicing your concerns. This helps us correct any issues and continue to strive for excellence. Have a wonderful day.

Melissa Castillo
Customer Relations Manager
SHAOBIN D. on 09/20/2017
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"Efficient Service "
My service advisor, Hector, was great guy. He was nice, and he took good care of me. He patiently explained the problems to me, but he didn’t force me to do the replacement. I had a great experience there.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/19/2017
Review Created: 09/20/2017 11:40 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Thank you for sharing, Shaobin! So happy you were treated very well during your visit!

Melissa Castillo
Customer Relations Manager
LUKE D. on 09/20/2017
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"Great"
Nice job
Vehicle: Toyota 4Runner
Category: Service
Service Date: 09/20/2017
Review Created: 09/20/2017 02:27 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Thank you, Luke!

Melissa Castillo
Customer Relations Manager
JENNIFER K. on 09/20/2017
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"Awesome, I was very happy. "
You were on time and very friendly.
Vehicle: Toyota Corolla
Category: Service
Service Date: 09/19/2017
Review Created: 09/20/2017 11:53 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

I am so pleased to know you were happy with your recent visit, Jennifer! Thank you for sharing.

Melissa Castillo
Customer Relations Manager
PETER S. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service/oil change"
They found something under warranty which needed to be fixed when I came in for an oil change
Vehicle: Toyota Camry
Category: Service
Service Date: 09/19/2017
Review Created: 09/20/2017 11:28 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Thank you for taking the time to write a response, Peter. Your business is very important to us. We always strive to provide our guests with the truly exceptional 5-star service they deserve. Please let me know how we can provide that to you. I can be reached at (503) 408-4560. If you prefer email - you can email me at melissa.castillo@tonkin.com

Thank you for your time. Have a great day.

Melissa Castillo
Customer Relations Manager
TODD B. on 09/20/2017
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"Outstanding service"
Process was quick and easy. Very personable and friendly.
Vehicle: Toyota Corolla
Category: Sales
Sales Date: 09/10/2017
Review Created: 09/20/2017 10:20 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

So excited you had a great experience, Todd! Thank you for taking the time out of your day to let us know how were doing.

Melissa Castillo
Customer Relations Manager
KATHLEEN G. on 09/19/2017
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"Pleasant people"
We loved our sales rep Miranda Sween. She's the best.
Vehicle: Toyota RAV4
Category: Sales
Sales Date: 09/16/2017
Review Created: 09/19/2017 08:26 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Thank you for taking the time to write this great response, Kathleen! We appreciate your business!

Melissa Castillo
Customer Relations Manager
GENE P. on 09/19/2017
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"Excellent Service "
Prompt, attentive, and thorough.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 09/19/2017
Review Created: 09/19/2017 06:44 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Thank you, Gene!

Melissa Castillo
Customer Relations Manager
WADE D. on 09/19/2017
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"Organization of the company's dynamics"
Went to Gresham Toyota and after months of working with them for window visors. Assist manager told me to come get the money back and leave. Came to Ron Tonkin Toyota...they bent over backwards to help me. Very pleased
Vehicle: Toyota Sienna
Category: Service
Service Date: 09/19/2017
Review Created: 09/19/2017 05:40 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Thank you for coming in and earning our trust, Wade! So sorry your experience did not go too well. We are always here for you! Cant wait to see you back in the future.

Melissa Castillo
Customer Relations Manager
SCOT L. on 09/19/2017
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"Great service "
Keep up the great work
Vehicle: Toyota Sienna
Category: Service
Service Date: 09/19/2017
Review Created: 09/19/2017 05:07 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 09/21/2017

Thank you, Scot! We really appreciate your feedback.

Melissa Castillo
Customer Relations Manager
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