Ron Tonkin Toyota


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

6207 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.1666675/5Overall Rating 4.1666675/5Overall Rating 4.1666675/5Overall Rating 4.1666675/5rating 4.1666675
Original
Overall Rating 2.2500025/5Overall Rating 2.2500025/5rating 2.2500025rating 2.2500025rating 2.2500025
96% Would Recommend
Latest Review 6 minutes ago
STACEY K. on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept"
All work done as promised.
Vehicle: TOYOTA RAV4
Category: Service
Service Date: 02/21/2017
Review Created: 02/24/2017 07:34 AM
FERN B. on 02/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Services "
Outstanding customer service and the staff truly cares about explaining everything to you
Vehicle: TOYOTA HIGHLANDER
Category: Service
Service Date: 02/21/2017
Review Created: 02/23/2017 04:38 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/23/2017

Thank you for the 5 star review, Fern. We so appreciate your business.

Melissa Castillo
Customer Relations Manager
(503)408-4560
MATTHEW S. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experience. "
Comfortable, warm, good lighting. TV too loud and on terrible channels. Staff very courteous and friendly.
Vehicle: TOYOTA TACOMA
Category: Service
Service Date: 02/20/2017
Review Created: 02/21/2017 06:58 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/23/2017

Thank you for the 5 stars, Matthew! We appreciate your business. I will be sure to check the TV periodically and keep it low. Thank you for the feedback.

Melissa Castillo
Customer Relations Manager
(503)408-4560
JESSICA A. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service "
Troy was great helping me and keeping me updated thru the whole process although the cost was more than I expected I feel good that it,was done right.
Vehicle: TOYOTA CAMRY
Category: Service
Service Date: 02/20/2017
Review Created: 02/21/2017 04:24 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/23/2017

Thank you for the 5 star review, Jessica! We so appreciate your business. We cant wait to see you back in the future.

Melissa Castillo
Customer Relations Manager
(503)408-4560
VERONICA M. on 02/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Melissa was awesome!"
Melissa was super helpful!
Vehicle: TOYOTA AVALON
Category: Service
Service Date: 02/17/2017
Review Created: 02/20/2017 07:41 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/20/2017

Thank you for your recent visit, Veronica! We so appreciate the 5 star review. I will be sure to let our service advisor, Melissa, know how pleased you were with your service. We hope to see you back in the future.

Melissa Castillo
Customer Relations Manager
(503)408-4560
RONY A. on 02/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent service"
Truly exceptional.
Vehicle: LEXUS GS 350
Category: Service
Service Date: 02/17/2017
Review Created: 02/19/2017 10:09 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/20/2017

Thank you for the positive 5 star review, Rony! We so appreciate your business and we cant wait to see you back in the future.

Melissa Castillo
Customer Relations Manager
(503)408-4560
MARTY H. on 02/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"competent diagnosis and repair"
sliding door failure quickly diagnosed and timely repair. very reasonable rate and terms for nice rental while vehicle being fixed.
Vehicle: TOYOTA SIENNA
Category: Service
Service Date: 02/18/2017
Review Created: 02/19/2017 04:49 PM
SARAH R. on 02/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Efficient, professional, explained in clear terms what and why things needed to be done.
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 02/16/2017
Review Created: 02/19/2017 11:07 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/20/2017

Thank you for he positive 5 star review, Sarah! We appreciate your business.

Melissa Castillo
Customer Relations Manager
(503)408-4560
ALENA N. on 02/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Nice staff and fast service.
Vehicle: TOYOTA PRIUS V
Category: Service
Service Date: 02/16/2017
Review Created: 02/19/2017 12:06 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/19/2017

Thank you for the positive 5 star review, Alena! We appreciate your business.

Melissa Castillo
Customer Relations Manager
(503)408-4560
VALENA M. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people from start to finish."
Yes I would.
Vehicle: TOYOTA CAMRY
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017 11:48 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/19/2017

Thank you so much for the positive 5 star review, Valena! We so appreciate your business.

Melissa Castillo
Customer Relations Manager
(503)408-4560
TONY T. on 02/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"0il change"
excellent
Vehicle: TOYOTA LAND CRUISER
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017 08:45 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/19/2017

Thank you for the positive feedback, Tony! We appreciate your business.

Melissa Castillo
Customer Relations Manager
(503)408-4560
RONALD A. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer"
I got the service I needed fast, overall good experience.
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 02/15/2017
Review Created: 02/18/2017 01:31 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/18/2017

Thank you for sharing your great experience with us, Ronald! We cant wait to see you back in the future.

Melissa Castillo
Customer Relations Manager
(503)408-4560
MEGAN A. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff"
Excellent my service. Robin Boyd was very helpful and knowledgeable! Thank you
Vehicle: TOYOTA TACOMA
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017 08:59 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/18/2017

Thank you for the awesome feedback and 5 star review, Megan! We so appreciate your business.

Melissa Castillo
Customer Relations Manager
(503)408-4560
RON S. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Went here for an oil change. I was worried that my car wouldn't make it up on the ramp because it is lowered but Ravi Kim made sure that it didn't scrape! Overall, I appreciate the great customer service. Definitely will be coming back here.
Vehicle: SUBARU BRZ
Category: Service
Service Date: 02/16/2017
Review Created: 02/17/2017 07:30 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/17/2017

Thank you for the awesome feedback and 5 star review, Ron! We so appreciate your business. I am glad to hear your experience with us was great and met your expectations.

Melissa Castillo
Customer Relations Manager
(503)408-4560
EMANUEL G. on 02/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service rep (Robin) very friendly and explain things very clearly"
clean and very nice atmosphere
Vehicle: TOYOTA SIENNA
Category: Service
Service Date: 02/16/2017
Review Created: 02/17/2017 06:28 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/17/2017

Thank you for the great feedback, Emanuel! 

Melissa Castillo
Customer Relations Manager
(503)408-4560
AMANDA B. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"check up"
everything went well and everyone was very friendly Thank you!
Vehicle: SCION XD
Category: Service
Service Date: 02/15/2017
Review Created: 02/17/2017 06:02 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/17/2017

Thank you for the awesome review, Amanda! We are always glad to know when our customers leave happy! We can't wait to see you back in the future!

Melissa Castillo
Customer Relations Manager
(503)408-4560
STEPHEN S. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why are you still sending these to me?????????"
Always a good experience, and I hate to write these every time I come in for Maintenance, so please stop sending them. If I was displeased I would not come in. Doesn't that make sense.
Vehicle: TOYOTA SEQUOIA
Category: Service
Service Date: 02/16/2017
Review Created: 02/17/2017 04:31 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/17/2017

Thank you for the 5 stars, Stephen! We send these out with every service because we always love to hear about our customers experience and we're always glad to know that our customers come back to visit.

Melissa Castillo
Customer Relations Manager
(503)408-4560
PAUL B. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt courteous service, comfortable place to sit while waiting for car, explanation of service performed."
As I pulled into service area I was greeted by Troy Herrera. Inasmuch as I was 1/2 hour early for my appointment Troy advised it would be approximately 1 hour wait time. He invited me to the visitors' waiting area. During inspection he showed me car's dirty air filter and recommended replacement. Service was completed within 45 minutes. Troy explained each item on the invoice, and I feel he provided truly exceptional service. Tonkin should be proud.
Vehicle: SCION XB
Category: Service
Service Date: 02/15/2017
Review Created: 02/17/2017 11:45 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/17/2017

Thank you for the awesome 5 star review, Paul! We so appreciate your business. And yes, We are so proud to have someone like Troy on our team. Thank you for coming in to visit. We cant wait to see you back next time.

Melissa Castillo
Customer Relations Manager
(503)408-4560
KYLE R. ReScore Review on 02/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brian fixed everything "
Brian spent the time immediately to resolve my questions and put me at ease. I feel I could have been more clear in the first encounter to help this, but he fixed it up like a pro.
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 02/14/2017
Review Created: 02/17/2017 10:39 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Timely, but communication missed"
I have needs to get my car in working order so I can Uber it.
I feel that the questions and specifics I asked for regarding total cost were not well reviewed, and the additional things that were recommended to be done weren't explained properly. I spent a day, and ended up with little resolved.
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 02/14/2017
Review Created: 02/17/2017 10:39 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/17/2017

Kyle, I apologize for any inconvenience and for not meeting your expectations after your service visit. I'm glad we were able to reach out to you today.  If you have any further questions or concerns, feel free to give me a call.
Thank you.

Melissa Castillo
Customer Relations Manager
(503)408-4560
DICK H. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful experience "
Warranty work was completed on time as promised. Great job!
Vehicle: TOYOTA RAV4
Category: Service
Service Date: 02/15/2017
Review Created: 02/17/2017 05:49 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 02/17/2017

Thank you for the positive review, Dick! We so appreciate your business. We cant wait to see you back in the future.

Melissa Castillo
Customer Relations Manager
(503)408-4560
Displaying Review 1 - 20 of 6207 in total