Ron Tonkin Toyota


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

6732 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.285715/5Overall Rating 4.285715/5Overall Rating 4.285715/5Overall Rating 4.285715/5rating 4.285715
Original
Overall Rating 2.1428607/5Overall Rating 2.1428607/5rating 2.1428607rating 2.1428607rating 2.1428607
96% Would Recommend
76% Business Response
Latest Review about 4 hours ago
HABTERMARIAM T. on 07/21/2017
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"Outstanding customer service. "
The customer service and helpfulness from the staff, especially Ali, was incredible. From the beginning to the absolute end, he was there to guide us step by step to pick the incredible car.
Vehicle: TOYO CAMR
Category: Sales
Sales Date: 07/16/2017
Review Created: 07/21/2017 10:07 PM
JASON M. on 07/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fixed recall diligently."
Fixed recall issue, though a large door scuff was found on paint. Buffed out.
Vehicle: TOYO SCINXB
Category: Service
Service Date: 07/20/2017
Review Created: 07/21/2017 04:05 PM
JESSICA A. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service and great sales and service staff "
Waiting time
Vehicle: TOYO RAV4
Category: Sales
Sales Date: 07/20/2017
Review Created: 07/21/2017 09:37 AM
CYNTHIA G. on 07/21/2017
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"Friendly "
Yes I will. John was very knowledgeable and friendly during the whole process.
Vehicle: TOYO COROL
Category: Sales
Sales Date: 07/18/2017
Review Created: 07/21/2017 09:29 AM
ROBERT H. on 07/20/2017
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"Oil change."
I was in a hurry to meet a dead line. I was in and out within 15 minutes. WOW
Vehicle: TOY TACO
Category: Service
Service Date: 07/17/2017
Review Created: 07/20/2017 11:34 PM
CHANGZHU H. on 07/20/2017
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"Great staffs."
A very comfortable and neat lounge while waiting for my car in service.
Vehicle: SCION XD
Category: Service
Service Date: 07/19/2017
Review Created: 07/20/2017 09:33 PM
PATRICK R. on 07/20/2017
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"Helping customers resolve repair issues is their focus"
Brian did amazing work keeping us updated on the progress of our repair. I always felt as if I wa his only client, although I am sure he was working with many others simultaneously. Thank you for helping us with this, Brian!
Vehicle: TOY PRIU
Category: Service
Service Date: 07/20/2017
Review Created: 07/20/2017 07:22 PM
NOUNOU X. on 07/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service from the lot attendents "
Great.
Vehicle: TOYO CAMR
Category: Service
Service Date: 07/20/2017
Review Created: 07/20/2017 05:01 PM
MARIA F. on 07/20/2017
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"Great service"
My car was finished quickly
Vehicle: TOY HIGHL
Category: Service
Service Date: 07/20/2017
Review Created: 07/20/2017 02:12 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

This is so good to hear, Maria! I am so pleased to know your recent visit was great! Thank you for taking the time to visit us.

Melissa Castillo
Customer Relations Manager
MARCELENE A. on 07/20/2017
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"Enjoy the friendliness and expert service of the staff, and the spacious, clean, breathability of the environment."
Makes one want to come back as needed or desired.
Vehicle: TOYO RAV4
Category: Service
Service Date: 07/19/2017
Review Created: 07/20/2017 01:39 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

Thank you for sharing your recent experience with us, Marcelene! We so appreciate your business.

Melissa Castillo
Customer Relations Manager
STEVEN K. on 07/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Honest salesman Seth Brown"
Overall an easy purchase
Vehicle: GMC TERRN
Category: Sales
Sales Date: 07/19/2017
Review Created: 07/20/2017 09:19 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

This is so great to hear, Steven! I am so pleased to know your recent visit with us went great. Cant wait to see you back in the future!

Melissa Castillo
Customer Relations Manager
RAYNE M. on 07/20/2017
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"Maintenance service "
Went well. My only concern is that while I had an appt it still took 1.5 hours to complete as there were several others ahead of me.
Vehicle: TOYO TACO
Category: Service
Service Date: 07/19/2017
Review Created: 07/20/2017 06:19 AM
CATHERINE R. on 07/19/2017
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"Service Willingness to help solve problems knowledgeable staff"
Appreciate knowing I can trust that what I need can be done right the first time and trust the informtion and advice they give me
Vehicle: TOYO RAV4
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017 11:43 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

Thank you for taking he time to leave us this great feedback, Catherine! We really appreciate your business.

Melissa Castillo
Customer Relations Manager
JAMIE S. on 07/19/2017
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"Friendly and Eager to Help"
Brian was helpful and never acted like he had other things to do. He explained things clearly and even chatted with my young son. What a great expeience!
Vehicle: TOYO SIENNA
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017 10:38 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

This is great to hear, Jamie! Thank you for taking the time to visit us. We so appreciate your business.

Melissa Castillo
Customer Relations Manager
ROBERT S. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly, knowledgeable staff."
Excellent express service oil change. ready before promised.
Vehicle: TOY HIGHL
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017 08:45 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

Thank you for taking the time to leave us this great review, Robert! We greatly appreciate your business. Have a wonderful day!

Melissa Castillo
Customer Relations Manager
HAROLD V. on 07/19/2017
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"Always Happy"
I never pay for service that I do not need and I always have a choice to do it or not.
Vehicle: TOY 4RUN
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017 08:00 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

Thank you for this great review, Harold! We so appreciate your business.

Melissa Castillo
Customer Relations Manager
HUNG N. on 07/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Good
Vehicle: TOY HIGHL
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017 07:35 AM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

Thank you for taking the time to leave us feedback, Hung! We so appreciate your business. I would like you to know that our goal is to provide 5 star - truly exceptional service to our guests. If there is anywhere you feel needs improvement, please let us know we would love to hear from you! Have a great day!

Melissa Castillo
Customer Relations Manager
DAVID V. on 07/19/2017
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"Excellent service."
Brought my car in at 115pm with a non working driver's side window. They said they'd look at it and give me a call by 5 but, they may need to keep it overnight in case they had to get parts. They provided me with a shuttle home. I got a call at 320 saying my car was ready for pickup. Great staff, great service.
Vehicle: TOY PRIU
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017 12:19 AM
SUN S. on 07/18/2017
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"Reliable "
Bobby took great care with our Rav 4 and us.
He made us feel comfortable and welcome, of course we came prepared with our Dinner.
Vehicle: TOY RAV4
Category: Service
Service Date: 07/13/2017
Review Created: 07/18/2017 11:34 PM
LYNN W. on 07/18/2017
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"routine maintenance (90K)"
Alisha was the service rep today. i related to her that i had a meeting in Vancouver at 900 (my appt. was 800). she moved the car right along and i was paid and checked out by 845. Made it to the meeting.
Vehicle: TOY PRIUP
Category: Service
Service Date: 07/18/2017
Review Created: 07/18/2017 09:42 PM
Melissa C., Customer Relations Manager at Ron Tonkin Toyota responded on 07/20/2017

This is so great to hear, Lynn! Thank you so much for sharing your recent experience with us. We so appreciate your business.

Melissa Castillo
Customer Relations Manager
Displaying Review 1 - 20 of 6732 in total