Review for Roosevelt Auto Body Collision 1 Northgate
Andrea C. on 08/12/2013
Andrea said her vehicle wasn't ready when they said it would. She called them on Friday morning and they told her that her vehicle would be ready before closing time. She took the afternoon off at work to get her vehicle because they're not close to her. Then the woman who helped her with everything called to tell her it wouldn't be ready until Monday because they're not open on the weekends. She told her it wasn't ready on time because they hadn't finished the work. The delay was an inconvenience because she and her husband were going on a road trip and she had to cancel her appointment at another auto business to check her vehicle out before the trip. When she picked her vehicle up she noticed that the door was out of alignment, but she told them she would return to have it fixed after her road trip. While she was on the road trip her bumper started falling off and some clips fell off of the window seal to the door. This business told her it would take them a day to fix all of the issues. She dropped the vehicle off after her road trip and she and her husband picked it up the following morning on their way to work. They were both 30 minutes late to work because when the vehicle was returned the top of the door had been aligned correctly, but the bottom was out of alignment. They fixed it in a half an hour. The paint work they did was great. She said when she first brought her vehicle to them they showed care and concern, but when she pointed out that the door was out of alignment the first time they didn't seem to care about her vehicle anymore. She said even though they explained what they were going to do, she didn't care about their explanation. She just wanted her vehicle back in good condition. The business and the personnel were very clean and well kept. She would not recommend this business based on this experience.
Service Date: 06/28/2013
Review Created: 08/12/2013
This review was collected via phone interview by Customer Research Inc.