Review for Roosevelt Auto Body Collision 1 University
Berhe G. on 04/16/2013
Spoke with Berhe's wife. She said this business did a good job. She said they did not set a due date, but the vehicle was ready a week later than she expected because they found additional damage. There was some miscommunication between her insurance company and this business. She said her vehicle is worth $2,600 and this business told her the repairs would cost $1,800 plus her $500 deductable. When she called her insurance company about the estimate she told them she just wanted a check for the $2,600 and wanted to forgo the repairs because the cost of the repairs amounted to the value of her vehicle. Her insurance company told her that her vehicle would be repaired because the cost of the repairs came to $1,300 and she had to also pay the $500 deductable. She said when she paid the bill the repairs came to $1,800 and she had to pay the $500 deductable. She doesn't know who prepared the estimate that was incorrect. She said when she got her vehicle home the battery died a couple of times and she had to bring her vehicle to her mechanic. He recharged the battery. She said she does not know if the issue was related to the repair.
Service Date: 04/08/2013
Review Created: 04/16/2013
This review was collected via phone interview by Customer Research Inc.