ReScore Reviews™ (13)

ReScore
Overall Rating 4.2307692/5Overall Rating 4.2307692/5Overall Rating 4.2307692/5Overall Rating 4.2307692/5rating 4.2307692
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Sally H. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept can't be beat"
Nicest service dept I've ever been in, courteous people, competitive pricing. Will definitely be back.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 05:54 PM
Kara R. at Route 2 Hyundai responded on 08/17/2017

WOW, Thank you very much for the awesome comments about the staff. More often, we only hear about that bad experiences so we really appreciate your review. 

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Jane C. on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not sure"
They told me that I needed two new struts and a wheel bearing to fix the problem I was having. They completed the repair but it didn't fix the problem. I don't doubt that I needed the work that was done but it didn't fix the problem. I haven't called back to let them know.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 05:17 PM
Kara R. at Route 2 Hyundai responded on 08/17/2017

Thank you for taking the time to fill out our on-line review. I have to agree with you. It is vividly noticeable when struts and bearings need to be replaced, and always the first step to rule out. Please contact us at your earliest convenience and we can figure out what else is making a noise.

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Verified Customer on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N/A"
N/A
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/16/2017 08:55 AM
Kara R. at Route 2 Hyundai responded on 08/16/2017

Thank you for the 4 star review. We will strive for 5 next time.

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely manner for service and nice employees."
yes
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/16/2017 05:57 AM
Kara R. at Route 2 Hyundai responded on 08/16/2017

Thank you for the nice comments about us  :)   We look forward to working with you again. 

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Max G. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"30K service "
Quick in and out no- nonsense
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 06:38 PM
Kara R. at Route 2 Hyundai responded on 08/16/2017

Thank you for the 5-star review. We look forward to seeing you again. 

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Kenneth S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ken s"
Eveyone is always trying to help you and very helpful.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 11:07 AM
Kara R. at Route 2 Hyundai responded on 08/16/2017

We really appreciate the awesome comments. Thank you very much.

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Outstanding Service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/14/2017 04:20 AM
Kara R. at Route 2 Hyundai responded on 08/14/2017

We really appreciate the great review. I will make sure Peter reads this wonderful review you posted about him. 

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Verified Customer on 08/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First oil change"
Car washed, but the car was not clean.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 05:25 PM
Kara R. at Route 2 Hyundai responded on 08/14/2017

Thank you for choosing RTE 2 Hyundai to purchase and service your vehicle. Our Detailing team usually does an awesome job and we can assure you that the next we wash your vehicle you will be satisfied.  

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Joan M. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Professionalism of the staff, quality of the work and the ambiance of the customer waiting area.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/12/2017 08:18 AM
Kara R. at Route 2 Hyundai responded on 08/14/2017

Thank you for taking the time to fill out our on line review. We appreciate the great feedback and look forward to seeing you again.

Kara Richard
Service Coordinator
RTE 2 HYUNDAI
978-534-9999
Krichard@RTE2HYUNDAI.com
Bethany L. on 08/11/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Regaining my trust "
Improvement since my last visit. Rebuild the trust
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:47 PM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/12/2017

I am glad to hear that we are building your trust back
Please feel free to contact me directly if you have any issues
Thank you for your business

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
Sandra A. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy and Convenient Servuce"
Got my car scheduled when I wanted, they explained all that would be done and it was completed sooner than they had stated. Couldn't be happier with the service!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/10/2017 06:57 PM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/11/2017

Thank you for your business and feedback
Glad to here that you were happy with the service
We look forward to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
James D. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always totally satisfied with the service"
Always totally satisfied with the service
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/10/2017 05:59 PM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/11/2017

Thank you for your business and the feedback
We look forward to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
Ronald V. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Worth the travel"
Nice place to lounge till job done ,done when they said it would
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 04:09 PM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/11/2017

Thank you for your feedback
We appreciate your business and look forward to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
Suzen D. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Finally. .Great customer service! "
They were friendly and informative. Happy to see Josh leading it!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 05:21 PM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/10/2017

Thank you for your kind words. We are happy to have Josh back as well. We appreciate your business and look forward to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
PAUL K. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Route 2 service"
quick service. eventhough I arrived early for my appointment
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/09/2017 04:27 AM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/10/2017

Thank you for your business. We look forward to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
Verified Customer on 08/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service, took time"
The service was good. It took 1/2 hour longer than promised.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/08/2017 11:03 AM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/09/2017

We do apologize for the extended wait. We were running a guy short do to a family emergency and it should not happen again.
Thank you for your business.

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
Verified Customer on 08/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer"
Too long of a wait! They said 45 minutes for an oil change. I ended up being there for an hour and 45 minutes.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 10:54 AM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/09/2017

We apologize for the extended wait time, as we were a man down due to a family emergency. This will not happen again.
Thank you for your business and we look forward to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
Verified Customer on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff is always friendly & services are done in a timely fashion[[the warranty packages are FANTASTIC!!"
My family has also purchased cars from your dealership as well as co-workers
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 04:46 PM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/08/2017

Thank you for your feedback. We are glad that you and your family/co-workers are part of the Hyundai family. We look forward to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
Kevin H. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
good to hear about future maintenance needs, example; my brakes.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/06/2017 08:38 AM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/08/2017

Thank you for your feedback. I am happy to hear they are on point. We appreciate your business and look forward to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
MARY ANN W. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Service was great. Waiting area pleasant,wait was short
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/05/2017 04:09 PM
27698758819be9dcf6cc1e890252c9c5?s=28
John S., Service and Parts Director at Route 2 Hyundai responded on 08/08/2017

Thank you for your feedback. We are glad you found the waiting area pleasant. We appreciate your business and look forwaard to seeing you again

John Sedam
Parts and Service Director
Route 2 Hyundai
978-534-9999
978-534-9933
john@rte2hyundai.com
Displaying Review 1 - 20 of 939 in total