Rowe Hyundai Westbrook


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

607 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
94% Would Recommend
Latest Review 2 days ago
Pamela B. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Department treats me like family...."
Sharon treats me like family when I walk in the Service Area....she explains in detail why a part is needed and for what purpose it serves. She will go the extra mile to order a part and have it there the next day....she values my 8+ years of business there.
Vehicle: 2009 Hyundai Elantra To
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 12:24 PM
John B. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sharon Crossman"
Sharon is THE reason I keep coming back to Rowe Westbrook.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 12:22 PM
Sinisa B. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
Yes
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/22/2017 11:59 AM
Anne A. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great and friendly, knowlegeble staff"
yes
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 02:23 PM
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people at the Dealership."
Service team is very friendly & responsive to all vehicle needs.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/18/2017 06:29 AM
Bryan M. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Good service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/16/2017 07:41 AM
Carol P. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service visit was great because of the friendly staff,comfortable waiting area and service completed in
estimated time given, and explanation of service performed.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:41 PM
Mary B. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt & efficient service "
Pleased with efficiency & friendliness of staff; vehicle went in for 2 recalls.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/05/2017 05:55 PM
Donald B. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant employees and good service."
10 on all counts.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/05/2017 05:58 AM
Diana F. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Yes
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/04/2017 04:42 PM
Verified Customer on 09/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"available time slots that suits my schedule"
call for apt and was given one the same day which suited my time schedule
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 09/03/2017 10:59 AM
Verified Customer on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Really work at making customers comfortable and involved in the repair process...and the rewards system is a great idea!
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 09/02/2017 03:29 AM
Marjorie R. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"marge r"
Easy to get my maintenance work done
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 09/01/2017 12:41 PM
Verified Customer on 09/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"efficient professional service"
excellent
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 09/01/2017 05:11 AM
Clyson P. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly knowledgeable staff"
Staff was thorough in explaining servicing options.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 08/30/2017 01:24 PM
Pat J. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Hyundai Service Center "
Rowe Hyundai in Westbrook came to my rescue while I was away from home. Their professionalism and prompt service was very appreciated.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/30/2017 05:58 AM
Robert F. on 08/30/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Mistakes happen - I guess...."
Friendly service counter people
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 08/30/2017 04:23 AM
Jerel B., Service Manager at Rowe Hyundai Westbrook responded on 08/30/2017

I truly apologize for this happening. I have spoken with Jess and Kevin as they took your call on Saturday. We should have offered to come to you so you wouldnt have had to take any time to come here. I apologize for that as well. Please let me know what we can do to make this right by you as we do appreciate your business.

Jerel Behrens
Service Manager
Rowe Hyundai
207-854-2555
jbehrens@roweford.com
MARC R. on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ORGANIZATION AND PROFESSIONAL PEOPLE"
VERY GOOD!!!!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/26/2017 08:12 AM
William G. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bill Goff"
As always, they go above and beyond!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/21/2017
Service Type: Repair
Review Created: 08/25/2017 01:20 PM
Barbara S. on 08/24/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Barb 207"
I've always had good luck while having my car service at Rowe Ford in the Quick Lane. This time there were some mishaps, but in the end things worked out.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/24/2017 10:38 AM
Jerel B., Service Manager at Rowe Hyundai Westbrook responded on 08/24/2017

Good Afternoon,

I would like to apologize for the confusion with our key drop box. It will certainly be a topic in the next service meeting, as well is the phone call issue. It is not always easy to hear the things we do wrong, but if do not hear them, there is no way to fix it. I will apply a complimentary oil change & tire rotation to your owners reward account and will make sure all goes smooth at your next visit. Thank you again for your business and feedback.

Jerel Behrens
Service Manager
Rowe Hyundai
207-854-2555
jbehrens@roweford.com
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