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Rt Clapp of Oak Ridge

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,276 Reviews)
95
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
95
Net Promoter Score ®

Business Details

About

Nearly 100 Years of Customer Service
Since 1914, motorists in East Tennessee have counted on RT Clapp to keep their cars on the road. In keeping with our tradition of state-of-the-art expertise and customer service, we're building a presence on the Web that will allow existing
Nearly 100 Years of Customer Service
Since 1914, motorists in East Tennessee have counted on RT Clapp to keep their cars on the road. In keeping with our tradition of state-of-the-art expertise and customer service, we're building a presence on the Web that will allow existing customers to review their vehicles' service history, schedule service appointments, and contact us 24-7.
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Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(865) 482-2428

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1025 Oak Ridge Tpke Oak Ridge, TN 37830-8808
Rt Clapp of Oak Ridge's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,276 Reviews)

HH
gravatar
HUGH H.
Oak Ridge, TN
GMC Sierra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2015
verified customer Verified Customer
Consistently Dependable Service
This is a general comment not related to a specific event. We have used RT Clapp over the years, both in Knoxville and Oak Ridge. Settled in Oak Ridge and now retired, this is where I take my vehicles. I do so because I have known the people out front for years. I like them, consider them friends, and I trust what they tell me. There have been a few tricky problems over the years. They always work with me and go out of their way to work on the same problem a little at a time if necessary until it gets solved. That is not the usual visit, but it is comforting to know they will stay with you on a problem until we can come up with a solution. For normal service calls, they are very accommodating to work out a schedule to get my vehicles in for repair. I am now older and retired and have issues getting around at times. They realize that and are great to help me out. They provide a loaner vehicle if needed, which is a huge help if you no longer keep multiple vehicles, which I no longer do.
And just as importantly, your prices are very competitive. I do no go to RT Clapp and come out feeling I have been skinned as I have been at dealerships. If a problem is serious, they call me to let me know the situation before they spend a lot of money.
I don't know how I could ask for better, more dependable service. From someone who has been in the mining and heavy construction business for over 40 years, surrounded by machinery all my working life, I can honestly say there is not a better service anywhere of which I am aware.
I am a customer for the rest of my life, and I appreciate how the group here in Oak Ridge has helped me.
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