It is unfortunate Mr. Kantautas had a battery problem. He called the manufacturer of the battery and They told him of the one year warranty. That warranty was not set by Rte 1 Auto. I have given the complaint to the battery representative, and it is in the manufacturers hands. If the battery company had authorized a refund, I would have happily written the check. Without the authorization my hands are tied. When and if I am given the authorization, refund will be profferred immediately. We are in no way trying to rip off the customer or "rob him". As far as round two goes, businesses cannot sell at cost, there are retail and wholesale prices. Mr. Kantautas would like me to sell my products at cost. I do hope Mr. Kantautas gets a refund from the battery company, and realizes it was never our intention for him to have a battery that would not last. If the warranty policy was set by Rte 1 auto, he would have already gotten a refund.
After meeting with the battery rep, I too only have partial support from my supplier. For customer satisfaction we shall send Mr Kantautas a refund check and change our battery vendor. Once again, no fault on Rte 1 auto, fault lies with battery company, but we will make it right.