Matt in response to your review RX values your business, we have tried to contact you multiple times to try and resolve your complaint. We replaced the throw out bearing that you instructed us to do, both Diego and myself told you the noise was internal and would have to disassemble the transmission to find the cause. Per are conversation you told me that on line everybody said its the throw out bearing, And I told you yes in some cases but I personally listened to the noise and suggested to take apart and you wanted to try replacing the throw out bearing. Regards Les Santeler
I'm so sorry your last visit didn't meet your expectations. Customer service is #1 at our shop. We did try to contact you. We will work diligently to resolve this matter. I'm glad we were finally able to connect with you. If anything else is needed feel free to contact us. 630-443-8500
Uncle was so excited to find a ace so highly rated. He was given a quote to fix his Mercedes, scheduled the appt. had a rental car meet him at the scheduled time, and they crawfished on their promise to fix his car. They said they can't door because it's not worth it for them Tobit the Mercedes tool. Claimed thwt tried calling him. They didn't. Disappointed.
I am very sorry for the confusion when Robert talked to Ed about the timing chain replacement he did not know that we do not have the tools for that car, I was on vacation, Ed advised me on tuesday I tryed to call Robert but we had the wrong phone number, Mercedes has a class action lawsuit against them on this issue so I told robert to call Mercedes to see if they could do under warranty. Again I am truly sorry for the inconvience regards Les Santeler