Scarff's Automotive Inc


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

82 Reviews

96% Would Recommend
Latest Review about 17 hours ago
Wes and Beth O. on 08/21/2017
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"Dependable!"
My son has a new to him (read very old) Jeep. This Jeep was not driven regularly before he got it, so lots of little problems are shaking their way loose. Scarff's Automotive has done a great job both talking him through some little things as well as fixing it all.
Vehicle: Jeep Wrangler
Service Date: 08/17/2017
Review Created: 08/21/2017 08:04 AM
Chris C. on 08/07/2017
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"Excellent service and outstanding employees"
I was throughly pleased by not only the customer service, but how quickly my vehicle was serviced. I was impressed by how friendly the staff was, and how they took the time to explain the cars problems and what they did to repair them. I will definitely be going back for future repairs!
Vehicle: Ford Fusion
Service Date: 07/25/2017
Review Created: 08/07/2017 12:07 PM
Marilyn B. on 07/27/2017
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"02 GMC Pickup"
Just needed oil change . It was done really quick. Reasonably priced
Vehicle: GMC Sierra 1500
Service Date: 07/26/2017
Review Created: 07/27/2017 08:50 PM
Justin A. on 07/26/2017
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Justin said the business provided a great experience. It was easy to work with them and they were quick.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 07/10/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Dalton L. on 07/14/2017
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Dalton said this business was quick and they provided a good service. They had great customer service.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 07/10/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
John B. on 06/30/2017
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John said this business is a good place, they have good people and decent prices. They are fun to talk to.
Vehicle: Chrysler 300
Category: Service
Service Date: 06/23/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Sherry S. on 06/28/2017
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"Brake work "
Friendly, knowledgeable, good customer service.
Vehicle: Ford E450 Super Duty
Service Date: 06/26/2017
Review Created: 06/28/2017 03:52 AM
William F. on 06/24/2017
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William said the business performs wonderful repairs and they do the work right the first time. The only issue he has is their lack of communication. They never follow up on what is going on with his vehicle. They never provide an estimated time frame of when the vehicle is going to be ready for pick up. He had to stop by to find out what is going on with his vehicle. The only update he has received from them is when his vehicle was ready for pick up and that was it. He never receives any updates on his vehicle.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 06/23/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Dennis S. at Scarff's Automotive Inc responded on 07/19/2017

Hi William this is Dennis sorry about the miss communication on the work being performed on your vehicle, I will look into this matter and follow up with you soon. Thank you for letting me know on this problem. Have a great day

Eileen C. on 06/24/2017
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Eileen said the service was fine.
Vehicle: Ford Fusion
Category: Service
Service Date: 06/22/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Frances D. on 06/09/2017
Recommended badge inactive Recommended
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Frances said this business was kind of pricey.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/02/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Dennis S. at Scarff's Automotive Inc responded on 06/13/2017

Frances,

We're so sorry to hear of your disastisfaction.  After looking at your invoice, you had Air Conditioning repairs, an electrical repair and a filter. Air Conditioning and electrical system are the most expensive systems on a vehicle. I can assure that you received a fair and competitive price.

We always try to accommodate our customers as completely as possible, like including a shuttle for you from Lenexa to Olathe while your vehicle is being repaired.

We were most suprised at your complaint of the pricing, that was really paid by the used car dealer that sold you the vehicle.

Ryon W. on 06/08/2017
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Ryon said their service was good.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/22/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
Frank K. on 05/27/2017
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Spoke with Sharon. She said this business had nice people.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 05/25/2017
Review Created: 05/27/2017
This review was collected via phone interview by Customer Research Inc.
Erik B. on 05/25/2017
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Erik said the staff were courteous. They were extremely speedy.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 05/23/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
Jacob S. on 05/23/2017
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Jacob said the staff at this business were very knowledgeable and they helped save him money. He would recommend them for service.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 05/16/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Justin A. on 05/20/2017
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Justin said there were no hassles when dealing with the business.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 05/12/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Marilyn B. on 05/17/2017
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"02 GMC"
Electrical issue. Got me fixed. Very pleased
Vehicle: GMC Sierra
Service Date: 05/16/2017
Review Created: 05/17/2017 09:00 PM
Dan P. on 05/05/2017
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Dan said this business provided good service.
Vehicle: Hummer H2
Category: Service
Service Date: 05/02/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Tamesha J. on 04/28/2017
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Tamesha said they did everything she asked. There were no problems or attitude. They answered her questions, they worked with her in a timely manner and were very professional.
Vehicle: Dodge Charger
Category: Service
Service Date: 04/26/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
John B. on 04/28/2017
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John said they were nice people.
Vehicle: Chrysler 300
Category: Service
Service Date: 04/21/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Tyler G. on 04/28/2017
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Spoke with Cathy. She said Tyler seemed to be pretty happy with the service this business provided.
Vehicle: Ford Taurus
Category: Service
Service Date: 04/21/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 82 in total