Scarff's Automotive Inc


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

81 Reviews

96% Would Recommend
Latest Review 14 days ago
Frances D. on 06/09/2017
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Frances said this business was kind of pricey.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/02/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Dennis S. at Scarff's Automotive Inc responded on 06/13/2017

Frances,

We're so sorry to hear of your disastisfaction.  After looking at your invoice, you had Air Conditioning repairs, an electrical repair and a filter. Air Conditioning and electrical system are the most expensive systems on a vehicle. I can assure that you received a fair and competitive price.

We always try to accommodate our customers as completely as possible, like including a shuttle for you from Lenexa to Olathe while your vehicle is being repaired.

We were most suprised at your complaint of the pricing, that was really paid by the used car dealer that sold you the vehicle.

Jacob S. on 05/23/2017
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Jacob said the staff at this business were very knowledgeable and they helped save him money. He would recommend them for service.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 05/16/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Tyler G. on 04/28/2017
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Spoke with Cathy. She said Tyler seemed to be pretty happy with the service this business provided.
Vehicle: Ford Taurus
Category: Service
Service Date: 04/21/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
John B. on 02/28/2017
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John said they were alright.
Vehicle: Chrysler 300
Category: Service
Service Date: 02/23/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Christian S. on 02/06/2017
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Christian said he enjoyed everything. It was convenient for him. However, the prices were not very competitive.
Vehicle: Toyota Celica
Category: Service
Service Date: 01/30/2017
Review Created: 02/06/2017
This review was collected via phone interview by Customer Research Inc.
Thibault A. on 12/23/2016
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Thibault said the people at this business were very friendly, nice and professional. He was treated with kindness.
Vehicle: Nissan Rogue
Category: Service
Service Date: 11/14/2016
Review Created: 12/23/2016
This review was collected via phone interview by Customer Research Inc.
Joe R. on 07/13/2016
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Joe said he had no issues with what this business did. They did not call him when they were done so he had to call them to find out if his vehicle was ready.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 06/24/2016
Review Created: 07/13/2016
This review was collected via phone interview by Customer Research Inc.
Paul T. on 06/29/2016
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Paul said he was satisfied with the service at this business.
Vehicle: Dodge Dakota
Category: Service
Service Date: 06/06/2016
Review Created: 06/29/2016
This review was collected via phone interview by Customer Research Inc.
Displaying all 8 Review