Hatchett Hyundai West


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1078 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.7037033/5Overall Rating 4.7037033/5Overall Rating 4.7037033/5Overall Rating 4.7037033/5rating 4.7037033
Original
Overall Rating 2.48148/5Overall Rating 2.48148/5rating 2.48148rating 2.48148rating 2.48148
98% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast efficient service"
Friendly, efficient service
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 11:11 AM
Michael M. at Hatchett Hyundai West responded on 06/21/2017

Thank you for your positive response, we really appreciate it

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Gary O. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always great service"
service manager is great, always treats me well and makes sure things are done well
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/21/2017 10:31 AM
Michael M. at Hatchett Hyundai West responded on 06/21/2017

Thank you Gary for your response, I appreciate it

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Jack S. on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly "
A little lacking, but ok.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/21/2017 10:23 AM
Michael M. at Hatchett Hyundai West responded on 06/21/2017

Sorry Jack about the back ordered air bag clock spring for your car. A part has been ordered specifically for you. Sorry about the time that was taken for your service, we will do better next time

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy"
Appreciate how quickly the work is completed.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/20/2017 03:18 PM
Michael M. at Hatchett Hyundai West responded on 06/20/2017

Thank you for the positive response, we really appreciate it.

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
RANDELL L. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice folks "
Everyone was very nice
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:21 PM
Michael M. at Hatchett Hyundai West responded on 06/20/2017

Sorry about the couch but thank you for the positive response.  We appreciate it

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
LAUREL U. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Yes
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 11:14 AM
Michael M. at Hatchett Hyundai West responded on 06/20/2017

You always take care of us, thank you!!

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service"
they always treat me right
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/20/2017 10:04 AM
Michael M. at Hatchett Hyundai West responded on 06/20/2017

Thank you for your positive response, we really appreciate it

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
David Y. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good friendly service"
Convenient location, Friendly employees and competent service.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/20/2017 07:49 AM
Michael M. at Hatchett Hyundai West responded on 06/20/2017

Thank you David, we really appreciate the positive response

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Jerry R. on 06/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"My car was done within the time PERIOD THEY GAVE ME."
GOOD JOB.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 01:31 PM
Michael M. at Hatchett Hyundai West responded on 06/19/2017

thank you Jerry for the positive response.  Sorry about the punch card, we'll do better nrxt time

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Verified Customer on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy "
Clean and friendly
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/17/2017 06:42 AM
Michael M. at Hatchett Hyundai West responded on 06/17/2017

Thank you for your positive response. Sorry about the extra time that it took to complete the work. Thank you for your patience 

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Verified Customer on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Halloween "
Friendly, accurate service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/17/2017 05:36 AM
Michael M. at Hatchett Hyundai West responded on 06/17/2017

Thank you for the positive response, we really appreciate it 

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
ROBERT R. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service crew"
Excellent service crew takes good care of our Sonata.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/16/2017 07:48 PM
Michael M. at Hatchett Hyundai West responded on 06/16/2017

Thank you for your much appreciated review. 

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Terry S. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Timely service and professional staff!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/16/2017 10:10 AM
Michael M. at Hatchett Hyundai West responded on 06/16/2017

Thank you, we really aappreciate the 5 stars!!

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Daniel C. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Santa Fe service"
All service was done on time and in a professional manner.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 06/08/2017
Service Type: Maintenance
Review Created: 06/15/2017 04:14 PM
Michael M. at Hatchett Hyundai West responded on 06/15/2017

Thank you Daniel, really appreciate the positive response

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Verified Customer on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make it easy"
Very Professional
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/15/2017 10:36 AM
Michael M. at Hatchett Hyundai West responded on 06/15/2017

Thank you sir, I appreciate that.

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Verified Customer on 06/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"This service was good. Don't like that someone feels the need to move my seat just to change my oil."
I would recommend.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/15/2017 06:10 AM
Michael M. at Hatchett Hyundai West responded on 06/15/2017

Thank you for your positive response.  Sorry that your seat wasn't place back after the oil change service. We will do better next time

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Kelley N. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always helpful and professional"
I love the service and customer care provided by the Service Shop. Will continue to return for routine service as long as I have a this car!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/14/2017 04:36 PM
Michael M. at Hatchett Hyundai West responded on 06/14/2017

You are priceless, we really appreciate you and your attitude towards us!!!

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Verified Customer on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service department treats their customers with respect, are trustworthy & complete the work in a timely manner. The free coffee & car wash are nice bonuses!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/14/2017 11:42 AM
Michael M. at Hatchett Hyundai West responded on 06/14/2017

Thank you, we really appreciate your confidence in us!!

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Verified Customer on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Service Manager"
Service was completed in a timely manner with VIP treatment.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 06/12/2017
Service Type: Repair
Review Created: 06/14/2017 10:07 AM
Michael M. at Hatchett Hyundai West responded on 06/14/2017

Thank you sir, we really appreciate the confidence you have in us

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
Dave P. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Its in the comments made at the beginnig ! "
same
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/13/2017 05:43 PM
Michael M. at Hatchett Hyundai West responded on 06/13/2017

Thank you Dave. I appreciate the confidence that you have in us.

Michael McComas
Hatchett Hyundai West
Service Manager
316-440-8451
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