Believe me after being yelled at by this lady on 3 seperate occassions on the same day, it was no problem refunding her money. She would not let me talk and explain our side of the diagnostic process. Anything I tried to explain, her comment was that I could not be right because the other shop had to be right, all the while she is screaming into the phone. I gladly refunded her money because simply this is not the kind of client that we want to have. About once a year you will get someone that has no concept of what you are trying to tell them and there is just no satisfying them no matter what you try to say or do. The only one things she does say in her comments that is correct and I quote "I read all the great reviews" There are literally hundreds of satisfied customers that have there cars serviced at our shop. Good luck to her and the next repair shop that has to deal with her.
