ReScore Reviews™ (2)

ReScore
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
89% Would Recommend
94% Business Response
Latest Review 4 days ago
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer"
Efficient and friendly service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 12:17 PM
Vicki Y. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Sevice"
Work completed in a timely manner
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 06:07 PM
Verified Customer on 09/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No comment"
No comment
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 10:10 AM
Verified Customer on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and courteous service!"
Very courteous and not a long wait to get the recall problem fixed.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/04/2017 07:49 PM
Benjamin H. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"completed quick"
completed quick
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 09/01/2017 07:01 AM
Lynda K. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service depatment is fast and efficient"
I think the Service department personnel is friendly, knowledgeable, and good at what they do. They serviced my car in a timely manner and I am pleased with the service I received from them.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 08/30/2017 10:14 AM
Mary W. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer"
I bought my first Hyundai in 2013 and came in last week for an oil change. I ended up test driving a 2017 Hyundai Santa Fe Sport and came back a
week later and purchased the vehicle. Hoping to get the same service from my new car.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/21/2017 04:34 PM
Terry R. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service manager "
Great service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/13/2017 04:26 PM
C30e07cb1021676d1a069efd2ae0d7ce?s=28
Dakota L. at Serra Hyundai responded on 08/21/2017

thank you for the feedback. look forward to seeing you next time!

Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Serra"
Courteous,efficient and timely service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/12/2017 05:42 PM
Constance S. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, knowledgeable people."
I would recommend Serra Hyundai to anyone.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 12:39 PM
Verified Customer on 08/07/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"The one employee that helped was great but the rest just made the atmosphere seem really unprofessional."
Some employees need better work etiquette and staff needs to have better knowledge of customer service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/07/2017 10:09 AM
Heath F. at Serra Hyundai responded on 08/08/2017

thank you for taking time to provide feedback. we apologize for the lack of professionalism you encountered and our general manager (John Lewis) will follow up to gather additonal details.

Randall F. on 07/27/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Over priced key"
Yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/27/2017 04:17 PM
Heath F. at Serra Hyundai responded on 07/28/2017

Thank you for taking the time to provide us with details regarding your concern. Our service manager will reach out to you for further details and will utilize this as an opportunity to improve.

Deirien H. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism"
Highly recommend this business and as a matter of fact, I've already had a friend of mine go and get their vehicle serviced just from me telling them about it and he told me that for now on he will start bringing his vehicle to serra hyundai.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/25/2017
Service Type: Repair
Review Created: 07/27/2017 11:32 AM
Pamela J. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employee's"
Great
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/25/2017
Service Type: Repair
Review Created: 07/27/2017 11:25 AM
Winifred P. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service i was able to drop off and return my vehicle was ready also i am receiving discount that is great also so please keep them coming "
very pleased. Thanks Winnie P
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/19/2017
Service Type: Repair
Review Created: 07/24/2017 09:21 AM
Verified Customer on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful, Friendly, Efficient"
Everyone is friendly and helpful at this dealership and service department. In addition to an oil change, I needed an adjustment to my dim lights. One of the techs had a suggestion if raising them to federal specification is not helpful enough. As I was leaving, I talked to the same tech about a small issue with one of the stripes on my car (not their fault) and was told they would repair or replace it. It was a good idea to use their service department because they checked many things Express Oil does not check. Thank you, Serra Hyundai!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/21/2017 10:13 AM
Verified Customer on 07/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Satisfied customer"
Thorough service in timely manner
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/28/2017
Service Type: Repair
Review Created: 07/02/2017 09:33 AM
Rolando N. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excelent and friendly"
Concerned with oil leaking after oil change
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/23/2017
Service Type: Repair
Review Created: 06/30/2017 03:57 PM
Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
My experience is always a good one thus far.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/20/2017 08:11 PM
Dennis V. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good experience"
service did a good job
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/19/2017 12:26 PM
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