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Severna Park Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,764 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
8
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

Severna Park Automotive, we offer the best products combined with superior automotive services to maximize customer satisfaction. Services that we offer include: Brakes, Vehicle Inspection, Lube and Oil Filter Service, Belts and Hoses, Wheel Alignment, Exhaust Systems, Heating and A/C, Cooling Systems, Electrical: Severna Park Automotive, we offer the best products combined with superior automotive services to maximize customer satisfaction. Services that we offer include: Brakes, Vehicle Inspection, Lube and Oil Filter Service, Belts and Hoses, Wheel Alignment, Exhaust Systems, Heating and A/C, Cooling Systems, Electrical: Starting/Charging/Batteries, Engine: Diagnostics and Performance, 4WD Systems, Window Repairs, Preventative Maintenance, Steering and Suspension, Towing and Roadside Assistance, and Transmission. ...more

Categories
Auto Repair, Auto Maintenance, Towing Service
Contact
(410) 647-8322

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
499 Ritchie Hwy Severna Park, MD 21146-2910

Affiliations

ASE
Severna Park Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,764 Reviews)

SG
gravatar
SCOTT G.
Arnold, MD
BMW 325xi
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2015
verified customer Verified Customer
Extremely helpful and flexible
I brought my car to SPA because I had a coolant leak that was getting worse. SPA identified the source of the leak and quickly ordered a new hose. They also let me know that the cause of the coolant leak was being caused by a broken valve cover bolt that I had been planning to try to replace myself for over a year. I asked them to also remove the broken bolt for me to make the replacement easier for me. SPA called back the next day to let me know that the coolant leak was fixed, but they were waiting for a new bolt set to replace the broken bolt. The broken bolt was causing a small old leak that was causing the coolant hoses to fail. I told them that I had a bolt set and would try to get it to them as quickly as possible. Once I had finally gotten out of work and was on my way home, I contact SPA. They let me know that they had gotten the bolt set in from the dealer and were replacing as many as possible without having to disassemble the front cowling as was required for the complete job. They found out that the dealer recommend changing the complete bolt set because of a change in material due to this breakage issue. They found another broken bolt so I am glad that they did the work. When I got there, they used my bolt set to replace the ones from the dealer and returned the dealer set at no cost to me. Great guys to work with.
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