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Severna Park Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,770 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
8
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

Severna Park Automotive, we offer the best products combined with superior automotive services to maximize customer satisfaction. Services that we offer include: Brakes, Vehicle Inspection, Lube and Oil Filter Service, Belts and Hoses, Wheel Alignment, Exhaust Systems, Heating and A/C, Cooling Systems, Electrical: Severna Park Automotive, we offer the best products combined with superior automotive services to maximize customer satisfaction. Services that we offer include: Brakes, Vehicle Inspection, Lube and Oil Filter Service, Belts and Hoses, Wheel Alignment, Exhaust Systems, Heating and A/C, Cooling Systems, Electrical: Starting/Charging/Batteries, Engine: Diagnostics and Performance, 4WD Systems, Window Repairs, Preventative Maintenance, Steering and Suspension, Towing and Roadside Assistance, and Transmission. ...more

Categories
Auto Repair, Auto Maintenance, Towing Service
Contact
(410) 647-8322

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
499 Ritchie Hwy Severna Park, MD 21146-2910

Affiliations

ASE
Severna Park Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,770 Reviews)

RG
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RANDY and SUZANNE G.
Arnold, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2014
verified customer Verified Customer
Waiting time
I made a "while you wait" appt. that I was told would take 30-40 minutes. It ended up being 2 and 1/2 hours. And it was just to check the a/c, nothing else. No apologies either. But the a/c is working now so if you can push past frustration, they do their work.
Recommended
Mike M., President from Severna Park Automotive responded on 06/05/2014 06:15 AM

Thank you for your feedback, Here at Severna Park Automotive we strive to deliver the best Tires and Service in the industry. As you know communication is paramount. We apologize if we did not make it clear that the original time promise was for the initial inspection of your Air Conditioning System. Since the leak detecting dye was added prior (last year)  we first attempted to locate the leak. Because no leak was found we then had to recharge the system again and then try to locate the leak once more. Again we should have made that clear and will strive to do so in the future. We appreciate your business and look forward to servicing your vehicles.

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