Shawnee Mission Hyundai


Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

1427 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.638885/5Overall Rating 4.638885/5Overall Rating 4.638885/5Overall Rating 4.638885/5rating 4.638885
Original
Overall Rating 2.1388917/5Overall Rating 2.1388917/5rating 2.1388917rating 2.1388917rating 2.1388917
87% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Cynthia R. on 09/25/2017
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"Nice waiting area"
Love the idea of WIFI, coffee and cold water, very nice are to work while waiting.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/25/2017 11:49 AM
Jeremiah F. on 09/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"prompt courteous service"
....
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/25/2017 10:50 AM
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service for '13 Sonata "
Great job - done well and in allotted time.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/22/2017 07:06 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/25/2017

Thanks for response. W e look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Christopher P. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional "
Awsome
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/22/2017 11:40 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/25/2017

Thanks for the survey. We hope to see you again.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 09/22/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BAD SURVEY"
I DIDN'T LIKE THE SURVEY---------NOT FREE TO EXPRESS MYSELF-----------I WAS REQUIRED TO ANSWER ALL QUESTIONS--------------I QUIT, THEN THE SURVEY CAME AGAIN LIKE I WASN'T FINISHED----------ARM TWISTING------------TYPICAL GOVERNMENT METHOD---------HYUNDAI SERVICE WAS FINE.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/22/2017 10:46 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/25/2017

Thank you for responding it is very important you are treated professionally at our store.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Donald C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied"
We are satisfied customers.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 04:36 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/25/2017

Thanks for the survey.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Algen W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Up front prices "
Already have
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/20/2017 02:34 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/25/2017

Thanks visiting  Shawnee Mission Hyundai..

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Robert D. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always explain repairs before proceding and go over billing at the end."
Always explain repairs before proceding and go over billing at the end.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 07:25 PM
9a0f52f7ba19a651d35a0e7a5bad2c1c?s=28
Jacob M. at Shawnee Mission Hyundai responded on 09/20/2017

Good morning and thank you for the 5 stars

Please let me know if there is anything else we can do for you

Thanks

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Relatively close to home and recommendations from my son."
I've been to the Shawnee Hyundai service center on several occasions and very impressed with the service and clear understanding from the service personnel.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 01:02 PM
Verified Customer on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service completed as promised"
Good service done in a timely manner.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 12:46 PM
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
No problems here. I will return for my next scheduled maintenance.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:07 AM
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Accommodated for service on the same day for oil change. Very nice staff.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 06:12 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/18/2017

Thanks for visiting our dealership. Hope to see you again on your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good but can be better"
This place is good with respect to other hyundai dealers in KC area but over the years they have lost it a little bit but I guess every place has it's ups and downs. Hope they don't disappoint the customers :)
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/15/2017 06:55 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/18/2017

Thank you for visiting  Shawnee Mission Hyundai. We are working on changes so your next visit will be more smoother. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Theodore K. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality"
This is our 3rd Sonata and we have been extremely happy with the automobile and the service we receive.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/14/2017 02:27 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/18/2017

Thank you for the response. We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
My visit was great.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 10:46 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/18/2017

Thanks for the survey.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 09/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Shawnee Mission Hyundai was good and always has been good to me. This time I was without my car for 5 days and they did not have a courtesy car, so that is my only complaint!
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:11 PM
9a0f52f7ba19a651d35a0e7a5bad2c1c?s=28
Jacob M. at Shawnee Mission Hyundai responded on 09/14/2017

Good Morning and thank you for filling out the survey. Please let me know if there is anything i can help with

thanks

Deotis B. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mr Brown"
GREAT service, excellent staff
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 01:03 PM
9a0f52f7ba19a651d35a0e7a5bad2c1c?s=28
Jacob M. at Shawnee Mission Hyundai responded on 09/14/2017

Good Morning, thank you for filling out the survey.   Very happy to hear your coments about your last service visit that it was great. Please let me know about anything else i can help with

Thanks

Kurt J. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Taking care of business!"
The service department is excellent. My Sonata is a 2013 model and a great car.
I give them a A+. Thanks.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 02:16 PM
Ronald M. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, Reliable Service!"
Very pleased with both the routine maintenance and warranty service provided by Shawnee Mission Hyundai since buying my 2010 Santa Fe from them. All maintenance has been done by SM Hyundai and all issues resolved or attended to completely. It is good to have auto service you can trust.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 07:53 AM
JOHN G. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service"
Great service. Very helpful, attentive service techs
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/10/2017 07:32 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 09/11/2017

Thanks for the response. We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
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