Shawnee Mission Hyundai


Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

1352 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.638885/5Overall Rating 4.638885/5Overall Rating 4.638885/5Overall Rating 4.638885/5rating 4.638885
Original
Overall Rating 2.1388917/5Overall Rating 2.1388917/5rating 2.1388917rating 2.1388917rating 2.1388917
88% Would Recommend
100% Business Response
Latest Review 38 minutes ago
Michael R. on 08/21/2017
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"Communication could be better"
The service department gets work done when promised and do a great job. Never have I had to return and have them look at the same thing twice. Communication between the consultants and the technicians and the customer could be better. Overall I do recommend Shawnee Mission Hyundai for Sales and Service!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 12:13 PM
Vance R. on 08/20/2017
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"Car repair"
Service manager was very helpful. Repairs were completed in a timely fashion.
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/20/2017 06:07 PM
Hosai A. on 08/20/2017
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"Car maintaince "
The service department are all very helpful people and so respectful to their customers.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/20/2017 01:44 PM
CHARLIE H. on 08/17/2017
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"Great service people"
Most of the people who have face to face contact are very personable. I never feel like they're trying to sell me something just for the sake of their own paycheck.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:01 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/19/2017

Thanks for response.We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Angela C. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
I'm rating my services five start because not only did you take car of items I address be looked at you also address some I have no ideal about, such as my left turn signal being out. In my book that is going above and beyond for your customers & I appreciate that.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 11:32 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/19/2017

Thanks for the response.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
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Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 11:24 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/19/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful Employees and Efficient Service"
They fixed my car in under an hour and made the process easy, as well as efficient.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:24 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/19/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Wade B. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"new to the area "
service was good, I'm new to the area , staff was friendly
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 04:45 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/19/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service team was great."
The staff was very nice.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:35 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/15/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Binh P. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Shawnee Mission Hyundai Service"
Great customer service and trust worthy
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 10:54 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/15/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Trevor P. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Alternator + oil leak caused engine shutdown."
The problem was resolved by the service team. Thank you.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/11/2017 03:02 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/14/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
William B. on 08/11/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service but expensive!"
Good service and they do a good overall review of the current status of your car. Probably would recommend Hyundai service while your car is under warranty. However once the warranty has expired you can probably get good service at a cheaper price elsewhere. Even simple things like changing tires and changing bulbs are not competitive (Ex: $21.00 to change a $2.00 marker bulb). I took the review they provided to my mechanic and crossed off the items that have been completed that Hyundai would not be aware of since they don't do my mechanical work and that left about 3 items that still need to be addressed. The review is good information - the prices to do the work identified is not! They were timely in getting the work completed - supposed to take an hour for the appointment and it took about 90 minutes so I was happy with that.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 10:13 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/14/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Mark C. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All Good."
Good service. Friendly personnel.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 10:09 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/14/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Albert S. on 08/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I like it "
Pl
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/10/2017 07:35 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/11/2017

Thanks for the response. We are working on process to make your next visit faster. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Michael T. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Short on help."
They still did a good job.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 02:54 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/11/2017

Thanks for the response.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Eric S. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Very friendly and capable.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 01:32 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/11/2017

Thanks for the response.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
David M. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Taking great care of my Hyundai!"
I can always count on the service department to keep my car in excellent shape.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/09/2017 05:59 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/10/2017

Thanks for the response. We look forward to your next visit.
Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good explanation of work completed."
Easy to get appointment, work completed in timely manner. Waiting area clean with water and coffee available.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 11:29 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/09/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Kevin S. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Simple and trustworthy"
I brought my car in before a road trip to have an inspection and detail done. Both were done quickly and to my satisfaction.
Vehicle: 2011 Hyundai Genesis Co
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/09/2017 09:59 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/09/2017

Thanks for the response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff very helpful and anxious to please. Did the work we signed up for and it was completed in the time stated. "
Work was done at a good price and in a timely manner with friendly, helpful staff. The added bonus was we had the service done on the free lunch day!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/09/2017 06:07 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 08/09/2017

Thanks for the response.We try to cook the last Saturday of each month.Have good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
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