Showcase Auto & Truck Swansea


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

58 Reviews

98% Would Recommend
Latest Review 27 days ago
Keith W. on 07/27/2017
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Keith said he would recommend this business for service.
Vehicle: GMC Savana Cutaway
Category: Service
Service Date: 06/30/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 08/01/2017

Hello Keith,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Wanda G. on 07/25/2017
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Wanda said the business did a good job, they had a good staff and she has known them for several years. She will be a repeat customer.
Vehicle: Toyota Avalon
Category: Service
Service Date: 07/24/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 08/01/2017

Hello Wanda,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Jan P. on 07/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Jan said after the initial visit to the business, her power steering fluid started to leak so she had to return to the business. When she went back to the business, they told her they couldn't do anything and to come back the next day. She came back the next day and was told there were no mechanics in yet. They said most of them were on vacation and she would have to wait 4 hours. They told her the first part that was replaced had to be welded in, since it wasn't, it made a hole that caused the fluid leak. When she spoke with someone else, they said there was rot on the metal which caused the leak. Overall, the business was misleading and the service was not good.
Vehicle: Kia Spectra
Category: Service
Service Date: 07/08/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 08/01/2017

Hello Jan, 

I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our Service Team that has led you to distrust our dealership. Our service technicians are highly-trained and qualified. I am discouraged to hear your negative experience. Providing excellent customer service is our main goal and it is unfortunate that your needs weren’t meant. Given the opportunity, I would like to learn more details about your case so that we can have the chance to make things right. Please contact me at your convenience.


Sincerely,
George El Khoury
508-379-0003

Matt P. on 07/24/2017
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Matt said he has been going this business ever since the business first opened.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 07/22/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 08/01/2017

Hello Matt,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Joanne P. on 07/22/2017
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Joanne said the staff was fair and honest. They did a great job.
Vehicle: Subaru Forester
Category: Service
Service Date: 07/17/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 08/01/2017

Hello Joanne, 
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Jaun B. on 07/21/2017
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Jaun said it was good service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 07/07/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
TRACY M. on 07/13/2017
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"Honest, accommodating and friendly "
Showcase Auto is an all-purpose shop. They have the equipment to fix anything and they do it quickly and ALWAYS give you a fair price. Highly recommend them!
Vehicle: Mercury Mariner
Service Date: 07/11/2017
Review Created: 07/13/2017 05:27 AM
George E. at Showcase Auto & Truck Swansea responded on 07/15/2017

Hello Tracy,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

RAYMOND R. on 07/10/2017
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"Owner and Service Managment Staff"
Quick diagnosis and repair of current issue.
Vehicle: Cadillac Escalade EXT
Service Date: 07/07/2017
Review Created: 07/10/2017 05:28 AM
George E. at Showcase Auto & Truck Swansea responded on 07/11/2017

Hello Raymond,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!
Bruno M. on 06/10/2017
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Bruno said everything he asked this business to do, got done.
Vehicle: GMC
Category: Service
Service Date: 06/08/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 06/22/2017

Hello Bruno, 
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Anna S. on 06/06/2017
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Anna said the customer service was very good. She liked how they treated her.
Vehicle: Toyota Camry
Category: Service
Service Date: 05/15/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 06/22/2017

Hello Anna, 
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

David C. on 06/06/2017
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David said this business is good to work with and they have reasonable prices.
Vehicle: Toyota Tundra
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 06/22/2017

Hello David, 
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Mike B. on 06/02/2017
Verified badge inactive Verified
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"They did what it took to get me in my new truck!"
Today I bought a 05 GMC Duramax, they worked With me the whole time. Very respectfully personal, the truck is in excellent condition. The financial department was able to find the best bank for the best loan payment. I am very pleased with this dealership and highly recommend them to anyone in the market for a new vehicle
A+ rating
Service Date: 06/01/2017
Review Created: 06/02/2017 10:09 PM
George E. at Showcase Auto & Truck Swansea responded on 06/22/2017

Hello Mike, 

Thank you for taking the time to leave us a positive review. We are so glad that you are enjoying your new vehicle! We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Kurt L. on 06/02/2017
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Kurt said this business was honest with him. They called him and kept him informed. The work was done in a timely manner.
Vehicle: Mercury Monterey
Category: Service
Service Date: 05/23/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 06/22/2017

Hello Kurt, 

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Nancy B. on 06/02/2017
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Nancy said they're excellent and they met every need she had.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/22/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 06/22/2017

Hello Nancy, 

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Robert F. on 06/02/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
Robert said they didn't fix the brakes and they were squeaking from both sides. He was driving on 3 lug nuts and they didn't tell him. He said they do good work but they don't pay attention to details.
Vehicle: Hyundai Accent
Category: Service
Service Date: 05/23/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 06/22/2017

Hello Robert, 
We appreciate you taking the time to write a review about your experience and we do take our customers feedback very seriously as it allows us to improve our service and quality. We thoroughly inspect all of our vehicles before handing it over to our customers. If you are currently experiencing an issue with the breaks, please give us a call at (508) 379-0003 or come in for us to take a look at what the issue is. 

Your business is very important to us and would like to rectify any problems are customers have. 

Best,
Showcase Sales Team

Peter C. on 05/18/2017
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Peter said he was happy with the repair.
Vehicle: Mercedes-Benz C280
Category: Service
Service Date: 05/15/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 05/30/2017

Hello Peter,

Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Paul H. on 05/16/2017
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Paul said they did a great job.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 05/15/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 05/17/2017

Hello Paul,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs.

Thanks again,
SHOWCASE SALES TEAM!

Ray H. on 05/16/2017
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Ray said he would recommend this business for service.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/17/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 05/17/2017

Hello Ray,
We are so glad that you had a pleasant visit with us and would recommend Showcase Auto & Truck to others. We appreciate your business and consider all our customers as part of the Showcase Auto family. We look forward to seeing you again!

-SHOWCASE AUTO SALES

Keith W. on 05/12/2017
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Keith said it took a long time for the repair work.
Vehicle: GMC Savana
Category: Service
Service Date: 04/14/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 05/17/2017

Hello Keith,

We are sorry to hear that it took a long time for your repair work, we understand that your time is valuable. Here at Showcase Auto and Truck, we believe in offering our customers the best quality services and that involves paying attention to detail and quality assurance. Next time you're in need of automotive assistance, please contact us at (508)-379-0030 so we can let you know the best time to come in!

-SHOWCASE SALES TEAM

Junett B. on 05/10/2017
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Junett said the business was great and dependable.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 05/01/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
George E. at Showcase Auto & Truck Swansea responded on 05/17/2017

Hello Junett,
Thank you for taking the time to leave us a positive review, We appreciate your business and we look forward to handling all of your automotive needs in the future.

Thanks again,
SHOWCASE SALES TEAM!

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