ReScore Reviews™ (7)

ReScore
Overall Rating 3.4285729/5Overall Rating 3.4285729/5Overall Rating 3.4285729/5rating 3.4285729rating 3.4285729
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
94% Would Recommend
100% Business Response
Latest Review 5 days ago
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good work"
did good work as usual
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/18/2017 08:10 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 09/22/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Roseann W. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service on all levels."
I was in PA when me car died. I called the dealer and Rachel answered. I told her what had happened and she gave me the number for Hyundai Roadside assistance and also told me this was a free service. When the car was towed in Rachel was friendly and reassuring. The shuttle guy took me to my daughters and it was past his shift and he did so cheerfully. Rachel told me the service closed at 4:30 so they would look at my car in the morning. I told her I lived in NC and was planning on returning home Friday. The next morning Rachel called and said the service was complete and was covered under warranty. The car was being washed as we we spoke. I asked her if she could schedule an oil change and a tire rotation and she said she could do it in 10 minutes and then the shuttle would come for me to pick up the car. It was a scary time for me but thanks to Rachel and the rest of the staff it turned out great, Kudos to the shuttle driver and the mechanic. He explained things thoroughly and even showed me the part that was defective and where it was located. I was totally satisfied and if I was a Jamestown resident that dealership would be mine.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 12:07 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 09/12/2017

We are glad that we were able to accomodate you! 

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They go the extra mile for customers"
Had the car in for a recall, they serviced it quickly and even got a car wash!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/07/2017 05:06 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 09/12/2017

We are glad you visit was quick and painless!

Erin Briggs
Customer Relations Manager
716-664-0201
Joseph E. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"#1"
Friendly, professional, prompt service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/05/2017 05:51 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 09/12/2017

Thanks for the awesome review!

Erin Briggs
Customer Relations Manager
716-664-0201
Joseph L. on 09/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Wash"
Would be nice if they would wash your vehicle
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/04/2017 07:39 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 09/12/2017

We actually do offer complimentary washes!  Please do take advantage of them as often as you wish!

Erin Briggs
Customer Relations Manager
716-664-0201
Michael N. on 09/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Second visit required"
See first comments on previous page
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 09/04/2017 06:36 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 09/12/2017

I am so sorry for the confusion Michael.  We do appreciate you as our customer and am sorry for our mistake.

Erin Briggs
Customer Relations Manager
716-664-0201
Ronald R. on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service."
Repairs done in a timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 09/03/2017 05:50 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 09/12/2017

Thanks for the awesome review!

Erin Briggs
Customer Relations Manager
716-664-0201
JAMES H. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great new waiting room,free donuts,coffee,water big screen TV and cushy chairs. Great service and they wash your car when they are done.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/02/2017 06:33 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 09/06/2017

We are glad you enjoyed your stay!

Erin Briggs
Customer Relations Manager
716-664-0201
Donna S. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT"
Excellent service and I always leave with a clean car.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 08/30/2017 10:49 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/31/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
David L. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
i like the Schultz Advantage because they change my oil ,check the car over and washed it ! Great job!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/26/2017
Service Type: Maintenance
Review Created: 08/29/2017 05:38 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/30/2017

We are glad that we can make servicing your vehicle easy!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Santa Fe warranty service"
service was finished earlier than expected and the car was washed.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 08/29/2017 04:43 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/30/2017

We are glad you enjoy the complimentary car washes!

Erin Briggs
Customer Relations Manager
716-664-0201
Judi E. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintenance"
Easy to check in, nice waiting area.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 08/29/2017 04:12 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/30/2017

We are glad you enjoyed your stay!

Erin Briggs
Customer Relations Manager
716-664-0201
Bruce C. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
It was.a recall it was down in reasonable length of time
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 08/29/2017 01:53 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/30/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and clean!!!!"
Work was done quickly and service was very friendly.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/25/2017 12:46 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/29/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Kelly K. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service appointment"
As always, prompt and polite service. The updated waiting area is very comfortable.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/19/2017 06:36 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/22/2017

We are so glad you love the new facility!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Do good job and almost always wash my car before I pick it up !!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 05:30 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/22/2017

We are glad you are pleased with our service department.  Thank you for your loyalty!

Erin Briggs
Customer Relations Manager
716-664-0201
Patricia Z. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT PLACE TO DO BUSINESS WITH!!"
Great place to get service! Friendly staff, knowledgeable techs, pleasant place to wait while work is being done.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 12:44 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Thank you for all your kind words!!

Erin Briggs
Customer Relations Manager
716-664-0201
Donald D. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love Shults Hyundai Service"
The service staff is very caring, and my Sante Fe was ready, early ... and washed!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 03:08 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Free car washes anytime for you!

Erin Briggs
Customer Relations Manager
716-664-0201
Kelly D. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service center individuals are always very helpful and courteous. They make sure everything is done properly and on time.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:30 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Thanks for the awesome review!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Loyal customer"
Great service and friendly staff
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:05 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Thanks for the 5 star review!

Erin Briggs
Customer Relations Manager
716-664-0201
Displaying Review 1 - 20 of 249 in total