ReScore Reviews™ (6)

ReScore
Overall Rating 4.1666667/5Overall Rating 4.1666667/5Overall Rating 4.1666667/5Overall Rating 4.1666667/5rating 4.1666667
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
95% Would Recommend
100% Business Response
Latest Review 1 day ago
Jonathan S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Efficient "
He works hard for the customer
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 02:51 PM
Steven S. at Smart Hyundai responded on 08/18/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Dara D. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Friendly knowledgeable staff. Quick in and out car maintenance.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/31/2017 09:41 AM
Steven S. at Smart Hyundai responded on 07/31/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Jerry F. ReScore Review on 07/31/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/24/2017 08:06 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"This dealership seems to put the customer first."
I had an concern with my last vehicle service. This dealership worked extremely well with me correcting the issue. I think they were genuinely concerned about the issue and wanted to make me completely satisfied, which they did.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/24/2017 08:06 PM
Steven S. at Smart Hyundai responded on 07/26/2017

I would like to appologize for our mistake not reinstalling your oil filler cap after your service visit. We always want to make sure that when we perform small repairs all the way up to major repairs that when we get completed your vehicle is left like it was straight from the factory. We have met with the service tech that performed your repair and made sure that he goes over the proper procedure every time to prevent things like this from happening. I have talked to the service advisor and instructed him to get your vehicle back to the dealership so that we can have our detail department clean your engine with a degreaser that will remove all the residue left from the oil. If you have any questions please feel free to give me a call. Thank you for your business!!!  

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Verified Customer on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smart Hyundai"
we take our vehicle to Smart Hyundai for all our service and maintenance needs. They are friendly and timely. They treat us like family. Jimmy Walker is awesome.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/21/2017 03:43 PM
Kristi D. ReScore Review on 07/25/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change service"
oil change service was great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 07/21/2017 09:40 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"oil change service"
oil change service will great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 07/21/2017 09:40 AM
Steven S. at Smart Hyundai responded on 07/21/2017

Thank you for taking the time to let me know about your visit. We always want you to have a great customer experience whenever you bring your vehicle in for service. I understand your concern about the noise coming from your vehicle. Our service team at Smart Hyundai go through several hours of training each year to learn about all of the vehicles Hyundai has. This training also involves courses on tires. In some instances it does not require a technician to diagnose the vehicle. We try to keep your cost down and if the advisor can save you the expense of having a tech look at the vehicle. We will be glad to have our tech look at your vehicle if you would like him to. Just let us know when you would like to bring it back in. Thank you for your business!! 

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Kathryn W. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast courteous accurate service "
Jimmy and staff take care of their customers
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/17/2017
Service Type: Repair
Review Created: 07/19/2017 02:16 PM
Steven S. at Smart Hyundai responded on 07/20/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Richard D. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance "
Well cared for thanks Jimmy and team @ smart Hyundai
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/17/2017
Service Type: Repair
Review Created: 07/19/2017 01:15 PM
Steven S. at Smart Hyundai responded on 07/19/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Verified Customer on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliability"
I brought my car in for regular maintenance and was treated with kindness and respect by the staff and personnel. The work on my car was completed in a timely manner.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/19/2017 09:45 AM
Steven S. at Smart Hyundai responded on 07/19/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
MARSHA P. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff and fast service. "
Great Hyundai Dealership.
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/14/2017 09:56 AM
Steven S. at Smart Hyundai responded on 07/17/2017

Thank You so much for being such a wonderful customer. Every time you come into the dealership it's always a pleasure. Hope you are enjoying your Genesis.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Verified Customer on 07/13/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good service"
The oil change and tire rotation was quick.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 07/13/2017 05:06 PM
Steven S. at Smart Hyundai responded on 07/14/2017

We appreciate you taking the time to fill out the survey and let us be aware of any issues that you may be having. To my understanding you had received a cuopon in the mail for routine maintenance, but did not bring it with you to the dealership at the time your vehicle was serviced. We will gladly apply the cuopon once you locate it and give you any credit back. Sorry for any inconvenience. Thank you for your business and please let us know once cuopon is located. 

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Verified Customer on 07/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ms."
Friendly people
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/23/2017
Service Type: Maintenance
Review Created: 07/09/2017 08:44 PM
Steven S. at Smart Hyundai responded on 07/10/2017

Thank you for taking the time to rate us on sure critic. We appreciate you as a customer and thank you for your business. I noticed that you gave us a 4 out of 5 stars and wanted to see what we could have done better to receive a 5 star rating. We are always looking on ways to improve our customers experience, so if you would like to share with me some suggestions that would be great. Thanks again for your business. Hope you have a great day!!

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Ronald P. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly"
yes
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/03/2017
Service Type: Repair
Review Created: 07/06/2017 06:19 AM
Steven S. at Smart Hyundai responded on 07/06/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
SANDRA C. on 06/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff is Courteous, helpful, professional....great services rendered."
Great care...excellent service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/29/2017 12:15 PM
Steven S. at Smart Hyundai responded on 07/06/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Stephanie Y. on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"nice service"
They have excellent service and done in timely manner.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/21/2017 01:15 PM
Steven S. at Smart Hyundai responded on 06/21/2017

Thank you for taking the time to rate us on sure critic. We appreciate you as a customer and thank you for your business. I noticed that you gave us a 4 out of 5 stars and wanted to see what we could have done better to receive a 5 star rating. We are always looking on ways to improve our customers experience, so if you would like to share with me some suggestions that would be great. Thanks again for your business. Hope you have a great day!!

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Kimberly F. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Man that works service desk"
Service desk gentleman awesome personality and attentive ( plus personal phone is not his focus)
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 09:42 AM
Steven S. at Smart Hyundai responded on 06/20/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Victor T. on 06/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliability"
I will continue to bring my Smart Hyundai for regular maintenance because they are reliable.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/05/2017
Service Type: Maintenance
Review Created: 06/18/2017 06:16 PM
Steven S. at Smart Hyundai responded on 06/19/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Verified Customer on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Service man was very nice and from the time I got there until I left the parking lot was less than 30 minutes
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/16/2017 04:41 PM
Steven S. at Smart Hyundai responded on 06/19/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Cecil B. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
They are friendly know me when I come in keep in formed on everything they did or that needs to be done
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/14/2017 11:24 AM
Steven S. at Smart Hyundai responded on 06/14/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Kaleybra M. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent!"
The people there are always friendly and helpful. The service guys know what their doing-- they take care of your car like it's their own. I appreciate that!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/26/2017
Service Type: Repair
Review Created: 06/06/2017 07:28 AM
Steven S. at Smart Hyundai responded on 06/06/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
Roy G. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice people"
Yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/24/2017
Service Type: Maintenance
Review Created: 05/26/2017 12:01 PM
Steven S. at Smart Hyundai responded on 05/26/2017

Thank you for taking the time to rate our dealership on Surecritic. We really appreciate your business and value you as a customer. We hope that every time you visit our store that you always have a 5 star experience.

Steven Shaner
Service Manager
Smart Hyundai

870-534-8122
Steven@smartdrive.com
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