Sonju Two Harbors


Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

778 Reviews

92% Would Recommend
99% Business Response
Latest Review 1 day ago
ROBIN S. on 06/22/2017
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"Great service and response!"
Verone did a great job communicating in a very prompt fashion with all my needs.
Vehicle: POLARIS RANGER 570 MID SIZE
Category: Sales
Sales Date: 06/20/2017
Review Created: 06/22/2017 02:19 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/23/2017

Thank you Robin!

COREY S. on 06/21/2017
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"Oil Change"
Great service, friendly, amazingly low priced.
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 06/16/2017
Review Created: 06/21/2017 07:24 AM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/21/2017

Thank you Corey!

ERLING A. on 06/21/2017
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"Sonju top notch"
Everyone went out of there way to give us a good experience. Andy was our salesman and he went out of his was to satisfy us. Would definitely visit Sonju again when in need of another vehicle. Top notch dealership. Passing this info on to our friends
Vehicle: FORD FLEX
Category: Sales
Sales Date: 06/17/2017
Review Created: 06/21/2017 05:31 AM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/21/2017

Thank you Erling!

RAY C. on 06/20/2017
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"RJ"
Very accommodating. SINCERELY concerned for the customer.
Vehicle: FORD EXPEDITION
Category: Service
Service Date: 06/19/2017
Review Created: 06/20/2017 03:07 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/21/2017

Thank you RJ!

TAYLOR K. on 06/19/2017
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"Caring and helpful people who work with you"
The staff helped us in being able to afford a reliable and new vehicle and work with us to make the payments afforable
Vehicle: JEEP PATRIOT
Category: Sales
Sales Date: 06/10/2017
Review Created: 06/19/2017 05:16 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/20/2017

Thank you Taylor!

NANCY H. on 06/18/2017
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"service"
they went the extra! They picked up my car serviced it and then returned it. Can't ask for anything better
Vehicle: FORD ESCAPE
Category: Service
Service Date: 06/15/2017
Review Created: 06/18/2017 05:21 AM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/19/2017

Thank you Nancy!

JONATHAN G. on 06/17/2017
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"Auto Butler Reapplication"
Went well. Got the car in right away. Very Good Job.
Vehicle: DODGE AVENGER
Category: Service
Service Date: 06/16/2017
Review Created: 06/17/2017 03:11 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/19/2017

Thank you Jonathan!

PEGGY L. on 06/17/2017
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"The two service advisors were friendly and helpful."
I am happy that my warranty was honored.
Vehicle: FORD ESCAPE
Category: Service
Service Date: 06/16/2017
Review Created: 06/17/2017 02:22 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/19/2017

Thank you Peggy!

PHILIP S. on 06/17/2017
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"Missed Wendy's presence (vacation)"
The guys behind the counter were not quite as competent as Wendy would be, in explaining why I needed to replace the compressor on my Dodge diesel.
Once the technician (Donald) entered the discussion, all was cleared up
Vehicle: DODGE RAM 3500
Category: Service
Service Date: 06/16/2017
Review Created: 06/17/2017 02:19 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/19/2017

Thank you Philip!

TARYN M. on 06/15/2017
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"Great Service. Great Experience."
Every time at Sonju has been a great experience with fantastic customer service.
Vehicle: CHEVROLET SPARK
Category: Service
Service Date: 06/02/2017
Review Created: 06/15/2017 01:27 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/15/2017

Thank you Taryn!

DAVID L. on 06/12/2017
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"Smooth transaction"
Sales and finance staff are great. I was in and out and drive home in a new truck in no time at all
Vehicle: RAM 2500
Category: Sales
Sales Date: 05/18/2017
Review Created: 06/12/2017 02:46 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/13/2017

Thank you David!

PAUL N. on 06/11/2017
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"45,000 mile check up"
Got my truck in early, took care of it right away and was back on road in time they estimated. This is huge for me as I live 2 hours away in Wisconsin...Sonju has been good to us.
Vehicle: FORD F-150
Category: Service
Service Date: 06/02/2017
Review Created: 06/11/2017 10:17 AM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/12/2017

Thank you Paul!

VIRGINIA M. on 06/10/2017
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"Great Service. - "
Everything done well, and great people to work with. Very satisfied.
Vehicle: FORD ESCAPE
Category: Service
Service Date: 06/06/2017
Review Created: 06/10/2017 05:54 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/12/2017

Thank you Virginia!

LAWRENCE M. on 06/09/2017
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"Service is great. "
Service dept is very helpful and friendly.
Vehicle: DODGE CHALLENGER
Category: Service
Service Date: 06/08/2017
Review Created: 06/09/2017 06:29 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/12/2017

Thank you Lawrence!

DOUGLAS O. on 06/09/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Took car to another dealer"
I did NOT visit Sonju on 6/8. Took car to another dealer who fixed my recall with no hassle.
Vehicle: FORD FUSION
Category: Service
Service Date: 06/08/2017
Review Created: 06/09/2017 03:38 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/12/2017

Thank you Douglas. I will ask our service department to update their records.

ROBERT W. on 06/07/2017
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"Tire rotation and oil change."
Very courteous service.
Vehicle: RAM 1500
Category: Service
Service Date: 06/05/2017
Review Created: 06/07/2017 08:44 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/08/2017

Thank you Robert!

LAURENCE J. on 06/07/2017
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"Excellent work"
Did a great job. Looks like new
Vehicle: JEEP CHEROKEE
Category: Service
Service Date: 06/06/2017
Review Created: 06/07/2017 02:14 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/08/2017

Thank you Laurence!

LARRY C. on 06/04/2017
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"good service"
outstanding
Vehicle: CHEVROLET TAHOE
Category: Service
Service Date: 06/03/2017
Review Created: 06/04/2017 03:47 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/05/2017

Thank you Larry!

JOETTA G. on 06/03/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Auto Butler"
Have had better jobs done in Arizona for $20. Missed cleaning window, didn't vacuum thoroughly, forgot half of a tire and back lift gate still had dust.
Vehicle: CHEVROLET EQUINOX
Category: Service
Service Date: 06/02/2017
Review Created: 06/03/2017 05:58 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/05/2017

Thank you Joetta. I will forward your info to our service manager.

LYNN W. on 06/03/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Unknowledegable service advisors who cannot effectively communicate"
Felt that I was being told something was wrong with my car that really wasn't. Was told I needed an alignment before they even checked my tires. When asking for specs on the alignment, I wasn't given a straight answer. Finally asked for him to discuss with my husband because the answers I was getting were not legit; my dad is a mechanic. I grew up in a garage. Finally, 2 hours later, was told that it was tread separation in my left front tire. I felt that because I was a female, I was talked to like I was gullible and unintelligent when it comes to cars. Not appreciated. My favorite quote, "So go to a tires plus...you know what that is, right?" Get real. Have heard terrible things about the Evergreen group and Sonju in general - now I know why.
Vehicle: JEEP GRAND CHEROKEE
Category: Service
Service Date: 06/02/2017
Review Created: 06/03/2017 02:30 PM
Zuzana F., Internet Director at Sonju Two Harbors responded on 06/05/2017

Thank you Lynn. I will forward your info to our service manager, so she can review this situation.

Displaying Review 1 - 20 of 778 in total