Sound Ford


Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5rating 4.44

2495 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
89% Would Recommend
Latest Review about 5 hours ago
CHAD M. on 08/22/2017
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"Made it Easy for Me"
I needed an oil change and some warranty work. Renton is out of the way for me, so Sound Ford made it easy for me by allowing my car to stay there an extra day until I was able to get back down there to pick it up. Also had no issues with the service and got no surprises. Very happy with the experience.
Vehicle: Ford C-Max Energi
Category: Service
Service Date: 08/07/2017
Review Created: 08/22/2017 12:59 PM
MICHAEL L. on 08/20/2017
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"Mustang mods"
The Sound Ford service department has done a great job of adding many modifications to my 2016 Mustang GT. I highly recommend them.
Vehicle: Ford Mustang
Category: Service
Service Date: 08/05/2017
Review Created: 08/20/2017 07:22 PM
JASON S. on 08/17/2017
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"Knowledgeable"
The team was honest and willing to find the best plan of attack for me.
Vehicle: Nissan cube
Category: Service
Service Date: 07/28/2017
Review Created: 08/17/2017 08:20 AM
JULI H. on 08/14/2017
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"Good service"
Knowledgeable mechanics, good service
Vehicle: Ford Fusion
Category: Service
Service Date: 07/31/2017
Review Created: 08/14/2017 07:06 PM
SCOTT H. on 08/14/2017
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"Sales staff puts customer satisfaction above all!"
Sales staff puts customer satisfaction first!
Vehicle: Ford F-150
Category: Sales
Sales Date: 07/29/2017
Review Created: 08/14/2017 11:28 AM
ANNE G. on 08/14/2017
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"New Car Purchase"
Friendly service, fair deals, good follow-up.
Vehicle: Ford Explorer
Category: Sales
Sales Date: 07/29/2017
Review Created: 08/14/2017 08:25 AM
TAMIE C. ReScore Review on 08/14/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Explained the miscommunication "
Spoke with the service manager Travis. He was able to solve the miscommunication. Thank you!
Vehicle: Ford Focus
Category: Service
Service Date: 07/29/2017
Review Created: 08/13/2017 07:55 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not truthful repairs"
Not truthful repairs
Vehicle: Ford Focus
Category: Service
Service Date: 07/29/2017
Review Created: 08/13/2017 07:55 PM
Travis S. at Sound Ford responded on 08/14/2017

Hello,

I'm sorry to hear you were not happy with the service.  I'd like to find out what happened and get this taken care of for you.  Please reach out to me at your earliest convenience.  Thanks!

KAREN E. on 08/11/2017
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"Great customer service"
I really enjoyed my experience in the service department
Vehicle: Ford Focus
Category: Service
Service Date: 07/28/2017
Review Created: 08/11/2017 08:20 PM
WAYNE K. on 08/11/2017
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"Garry"
Excellent. Fast in and out.
Vehicle: Ford Explorer
Category: Service
Service Date: 07/28/2017
Review Created: 08/11/2017 05:43 PM
KEN B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Listen to the customers "
Friendly and helpful
Vehicle: Ford F-150
Category: Service
Service Date: 07/27/2017
Review Created: 08/11/2017 05:49 AM
HENLEY L. on 08/10/2017
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"nice and friendly!"
People were helpful and friendly. Everything was very professional, welcoming and the car is great!
Vehicle: FORD MUST
Category: Sales
Sales Date: 07/20/2017
Review Created: 08/10/2017 07:27 PM
GARRY J. on 08/09/2017
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"The best people!"
Purchased yet another vehicle from Sound Ford, this time for my son. Always a pleasurable experience! A nice little 2011 Scion xB that he absolutely loves! No reason to purchase a car anywhere else!
Vehicle: Ford Fusion
Category: Service
Service Date: 07/26/2017
Review Created: 08/09/2017 07:47 PM
NEAL O. on 08/09/2017
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"Oil change, service and a smile"
I showed up to the Quick Lube on a Saturday, they were having a staff meeting but still had someone working who acknowledged my presence and got me queued up.
Vehicle: Ford Explorer
Category: Service
Service Date: 07/25/2017
Review Created: 08/09/2017 12:34 AM
DELBERT B. on 08/08/2017
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"They're pleasant, efficient and competent."
They're pleasant, efficient and competent. They did what was requested in the amount of time they said it would take. Have not had any negative instances here to date.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/24/2017
Review Created: 08/08/2017 10:16 AM
CAROL M. on 08/08/2017
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"The people."
The customer service representatives and friendly staff are very pleasant and easy to work with and they are always accommodating and willing to work with my schedule. They make it easy for me to leave my car in the mornings and it's usually ready to pick up by mid day.
Vehicle: FORD ESCA
Category: Service
Service Date: 07/21/2017
Review Created: 08/08/2017 08:32 AM
Verified Customer on 08/07/2017
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"Very helpful and quick to respond"
Good pricing; helpful people; responsive.
Vehicle: Ford F-150
Category: Sales
Sales Date: 07/22/2017
Review Created: 08/07/2017 03:32 PM
ABDI M. on 08/05/2017
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"The best service ever I had "
The best service ever I had
Vehicle: FORD FUSNHY
Category: Service
Service Date: 07/21/2017
Review Created: 08/05/2017 12:31 AM
WILLIE E. on 08/04/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Appointment "
Scheduled an appointment two out and when I got there my appointment was canceled the service person said he would call to schedule another appointment and I'm still waiting on that call.
Vehicle: FORD F150
Category: Service
Service Date: 07/10/2017
Review Created: 08/04/2017 08:38 PM
KELLI E. on 08/03/2017
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"super friendly, helpful, and funny"
will only go there to buy fords
Vehicle: FORD FOCUS
Category: Sales
Sales Date: 07/17/2017
Review Created: 08/03/2017 05:42 PM
WILLIAM V. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Service"
You got me in and out a scheduled and you took good care of my vehicle which is a must for me.
Vehicle: FORD F150
Category: Service
Service Date: 07/20/2017
Review Created: 08/03/2017 05:22 PM
Displaying Review 1 - 20 of 2495 in total