Southend Auto Exchange


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

316 Reviews

99% Would Recommend
Latest Review 3 days ago
Ricky H. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ricky said the staff did everything he requested. The price was fair. He is satisfied.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 09/13/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Bart W. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bart said his service was perfect.
Vehicle: Buick LeSabre
Category: Service
Service Date: 09/08/2017
Review Created: 09/13/2017
This review was collected via phone interview by Customer Research Inc.
Barbara C. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Barbara said she is very happy and grateful for the service the business provides. She went to the business to buy a used vehicle and she was worried that they would try to sell her a lemon, but the employees are attentive, friendly, helpful, and professional. She had a positive experience and she has recommended them to others.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/08/2017
Review Created: 09/13/2017
This review was collected via phone interview by Customer Research Inc.
Brooklyn R. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brooklyn said the staff is really reliable. She always takes her vehicle to this facility.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/30/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Tyrone W. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kind and professional attitude"
They work to please the customer and does great work
Vehicle: Mercedes-Benz E350
Service Date: 08/31/2017
Review Created: 09/01/2017 02:26 PM
Rebecca B. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rebecca said this business does a wonderful job, she is very pleased with their service.
Vehicle: BMW Z4
Category: Service
Service Date: 08/24/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Jimmy C. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always treated well and good job"
I do all the time.
Vehicle: Hyundai Sonata
Service Date: 08/23/2017
Review Created: 08/24/2017 04:29 AM
Tom L. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick diagnosis and fix!"
My wife's car wouldn't start one day while I was away. Had AAA tow her car to Southend Auto Exchange where Mike and his crew quickly determined it was a bad starter. Next day they had it fixed and ready for her to drive it home from work! Great service as always!!
Vehicle: BMW X3
Service Date: 08/14/2017
Review Created: 08/19/2017 08:12 PM
Shelia D. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shelia said the experience was great. She was looking for a competitive price and the staff was very courteous. The customer service is great and everything's great.
Vehicle: Ford Escape
Category: Service
Service Date: 07/28/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Phyllis F. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Phyllis said she was completely satisfied with her overall experience. There is nothing not to like. They were nice about fixing the problem.
Vehicle: Kia Sorento
Category: Service
Service Date: 07/27/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Tim I. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work!"
I have great confidence in bringing all our cars here for service. Quality work and priced right!
Vehicle: Hyundai Tucson
Service Date: 08/14/2017
Review Created: 08/17/2017 06:33 AM
Andrew M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andrew said they were very helpful and informative. They let him know what was going on every step of the way. His vehicle is repaired.
Vehicle: Toyota RAV4
Category: Service
Service Date: 08/07/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Paul K. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I'm looking for another Honda Accord ('o9---'11) as well as a Camry, or a Nissan (same size). Paul Kitchens"
Southend has always been fair to me, for the most part. Mike always tries to get me in and out in a timely manner, when I have service done. Paul Kitchens
Vehicle: Honda Accord
Service Date: 07/14/2017
Review Created: 08/01/2017 09:23 AM
Darryl F. on 07/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very Professional"
The guys at SAE were very professional by providing good customer service and explaining the work that they performed. My vehicle was ready when promised.
Vehicle: Ford Expedition
Service Date: 07/12/2017
Review Created: 07/26/2017 07:15 AM
Jason W. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jason said he continues to go to this business and the guys treat him great.
Vehicle: GMC Sierra 2500HD
Category: Service
Service Date: 07/24/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
A.J. S. on 07/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
A.J. said she has to go back for an adjustment.
Vehicle: Mazda Protege5
Category: Service
Service Date: 06/30/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Andrew E. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people, Great service"
I needed a window regulator replaced urgently. I found Southend Auto online. They got me in and did the job in exactly the amount of time they estimated. Everyone was so helpful. I will be taking all my vehicles to them from now on.
Vehicle: Ford Expedition
Service Date: 07/21/2017
Review Created: 07/22/2017 08:32 PM
Kirk S. on 07/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kirk said the staff was good overall.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/17/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Aiyana R. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Aiyana said she had a good experience.
Vehicle: Nissan Sentra
Category: Service
Service Date: 07/17/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Robert W. on 07/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Robert said the staff did a good job. The staff did some work on his vehicle in the past and he never had any problems.
Vehicle: Ford Ranger
Category: Service
Service Date: 07/14/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 316 in total