We are a family owned and operated collision center and have served the Fredericksburg area for 25 years.We are a family owned and operated collision center and have served the Fredericksburg area for 25 years.
Marilynn said there was some minor confusion with the communication. Her vehicle was supposed to be ready on Friday, but it wasn't ready until the following Thursday because they found additional damage when they opened her vehicle up. There was another part they needed to add and the vehicle was in during the holidays. She gave her correct phone number to them to contact her, but they left messages for her on the wrong number. They did a good job of explaining what they did and they showed her pictures of the process.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.