Southern Auto Body

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1895 Reviews

98% Would Recommend
Latest Review 9 months ago

Review for Southern Auto Body
Richard C. on 02/17/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Richard said the repairs took two or three days longer than he promised. The only reason he could see for any delay was the additional damage that was found. The business never offered an explanation for the delay nor was he contacted regarding a delay. The estimate, due to additional damages, was $500 more. He had to initiate contact with the business to receive an update on the status of the repairs.
Category: Collision
Service Date: 02/07/2014
Review Created: 02/17/2014
This review was collected via phone interview by Customer Research Inc.
Olaf H. at Southern Auto Body responded on 02/28/2014

I always sorry to hear that there was miscomunication. The original estimate was $2100 and the final ended up costing the insurance company about $2400 . I show my staff called Richard and told him there was some minor additional damage found along with the additional parts costs the total was $300+ more. We will try and do a better job explaining this up front.