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Southern States Hyundai

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(2,402 Reviews)
43
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
161
Total ReScores
4.7
ReScore Average
43
Net Promoter Score ®

Business Details

About

The service department at Southern States Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. The service department at Southern States Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(919) 839-7461

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
2511 Wake Forest Road Raleigh, NC 27609
Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(2,402 Reviews)

BM
gravatar
Brian M.
Rolesville, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2014
verified customer Verified Customer
Category: Service
Some work was done, other wasn't explained and still awaiting a call
So I put on my online form a couple of outstanding issues that needed to be address with my car, I was skeptical about this dealership, as the craftsmanship from the last service was a few of the outstanding issues this time.

So I get my normal oil change and told them that the last time I was there, they gave me an alignment (which I didn't ask for) after 10,000 miles? And since then the car has been pulling to the right. Also I got my driver seat track replaced; they didn't screw in the bolt to the driver seat belt.

Since then, the track has broke again, to which they said they would give me a call in a few days to reschedule the seat issue (no problem, thats not an normal issue). My advisor never discussed the alignment issue nor did they rotate my tires.

Its been almost 2 weeks and I have yet to get a call back, Shane wanted me to do a review...well, here it is.
Not Recommended
Brian ., General Manager from Southern States Hyundai responded on 03/20/2014 01:04 PM

Brian, i am truly sorry for your service I will have my service manager give you a call immediatly, If you have any other issue please feel free to call me directly at 919-839-7300

Sincerely

Brian McInerney
General Manager
Southern States Hyundai

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