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Southwest Car Care Center

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,462 Reviews)
99
Write a Review
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
99
Net Promoter Score ®

Business Details

About

We are a full service automotive repair facility in Katy, TX that has been family owned and operated since 1991. Here at Southwest Car Care we offer a wide range of services and repairs for your vehicle. Everything from a simple oil change all the way to engine and transmission replacements. We also do engine performance/diagnostics so We are a full service automotive repair facility in Katy, TX that has been family owned and operated since 1991. Here at Southwest Car Care we offer a wide range of services and repairs for your vehicle. Everything from a simple oil change all the way to engine and transmission replacements. We also do engine performance/diagnostics so when that pesky check engine light comes we are the guys to call.

Typs of Services/Repairs: Oil Change, Coolant Flushes and Coolant System Repairs, Transmission Flushes, Fuel System Cleaning, Brakes, Suspenion, Steering, Charging and Starting Systems, A/C and Heating, Alignments, Tune-ups, Engine Diagnostics ...more

Categories
Auto Repair, Auto Maintenance, Domestic Auto Repair
Contact
(281) 579-9092
Open
Business Hours

Business Hours

Mon
6:00 AM - 6:00 PM
Tue
6:00 AM - 6:00 PM
Wed
6:00 AM - 6:00 PM
Thu
6:00 AM - 6:00 PM
Fri
6:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
803 S Mason Rd Ste 514 Katy, TX 77450
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Southwest Car Care Center's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,462 Reviews)
Write a Review
Recent Reviews
JP
Joshua P.
Katy, TX
Chevrolet Silverado
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/19/2012
verified customer Verified Customer
Category: Service
Joshua said the business wanted to charge him for extra work that was not necessary. He wouldn't recommend the business for the above reason.
Not Recommended
JAMES M. from Southwest Car Care Center responded on 09/24/2012 01:28 PM
The owner of this vehicle had done part of the air conditioning work himself and had done so incorrectly. When he first came in he stated that the high pressure service port had blown out and he had lost all of his refrigerant and that he and his father had replaced the service port and recharged the system but the system was now empty again. He asked us to diagnose the A/C system which we did and we informed him that he had not installed the low pressure switch properly and that is why his refrigerant leaked out in only 12 hours. While performing the diagnostic we also noticed that the fan clutch was not operating properly 100% of the time. We recommended that the fan clutch be replaced which the customer declined to do. The customer wanted us to guarantee that the A/C system would function properly without the replacement of the fan clutch, which we obviously could not do since we knew that under high heat conditions this A/C system would build high pressure and not cool properly and possibly damage the A/C compressor. At Southwest Car Care, we strive to make lasting repairs...not only to fix what is broken but to also correct what intially caused the failure in the first place. Knowing that a malfunctioning fan clutch can cause high pressure in an A/C system, thus blowing out the high pressure service port there is no way we could guarantee the repairs the customer requested us to make. The customer paid us for the diagnostic test and no further repairs were made.
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