Review for Southwest Car Care Center
Joshua P. on 09/19/2012
Joshua said the business wanted to charge him for extra work that was not necessary. He wouldn't recommend the business for the above reason.
Vehicle: Chevrolet Silverado
Service Date: 09/14/2012
Review Created: 09/19/2012
This review was collected via phone interview by Customer Research Inc.
JAMES M. at Southwest Car Care Center responded on 09/24/2012
The owner of this vehicle had done part of the air conditioning work himself and had done so incorrectly. When he first came in he stated that the high pressure service port had blown out and he had lost all of his refrigerant and that he and his father had replaced the service port and recharged the system but the system was now empty again. He asked us to diagnose the A/C system which we did and we informed him that he had not installed the low pressure switch properly and that is why his refrigerant leaked out in only 12 hours. While performing the diagnostic we also noticed that the fan clutch was not operating properly 100% of the time. We recommended that the fan clutch be replaced which the customer declined to do. The customer wanted us to guarantee that the A/C system would function properly without the replacement of the fan clutch, which we obviously could not do since we knew that under high heat conditions this A/C system would build high pressure and not cool properly and possibly damage the A/C compressor. At Southwest Car Care, we strive to make lasting repairs...not only to fix what is broken but to also correct what intially caused the failure in the first place. Knowing that a malfunctioning fan clutch can cause high pressure in an A/C system, thus blowing out the high pressure service port there is no way we could guarantee the repairs the customer requested us to make. The customer paid us for the diagnostic test and no further repairs were made.