ReScore Reviews™ (3)

ReScore
Overall Rating 3.6666667/5Overall Rating 3.6666667/5Overall Rating 3.6666667/5rating 3.6666667rating 3.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
97% Would Recommend
Latest Review 6 days ago
Review for Eastport Shell
Mike M. on 02/13/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Last Visit"
When estimates are given they should be the out-the-door price and include the diagnostic time.
Vehicle: Mercedes-Benz C300
Service Date: 02/04/2016
Review Created: 02/13/2016 08:07 AM
bud e. at Eastport Shell responded on 02/15/2016

Mike
Thank you for taking the time to repsond to our survey as we value our Customer's input.

We appologize for the misunderstanding, it is our practice to tell our Customers how much the work is going to cost in addition to the diagnosis time, and then provide the total of the investment including diagnosis and fix time, probably much like you did when you owned this station.  If we were not clear this time we understand your frustration, and will make a better effort next time.

Knowing the business as well as you do, I hope that you would agree that you were provided quality service at a more than fair price.

bud e. :>)