ReScore Reviews™ (2)

Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
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97% Would Recommend
Latest Review 2 days ago
Review for Eastport Shell
Greg L. on 09/13/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Greg said they billed him incorrectly and he felt there a general laziness to diagnose the issues he was having with his vehicle. He would not recommend this business for service because he noted he feels that they showed little to no concern about him as a customer or his vehicle.
Vehicle: Mazda Protege5
Category: Service
Service Date: 08/28/2013
Review Created: 09/13/2013
This review was collected via phone interview by Customer Research Inc.
bud e. at Eastport Shell responded on 09/17/2013

We are sorry this particular Customer feels this way however we are greatful that his opinion is an isolated case.  This Customer has a rotting exhaust system and not very well maintained 11 year old vehicle.  He just plain did not like the diagnosis of work required to bring the car up to standard.  He picked up the car when only a cashier was on duty and refused to pay for diagnosis work that was performed.  We have not gpursued him in the legal system as we prefer not to service Customers such as this.  As we said at the start we have much gratitude that this opinion is a very isolated incident, and that our cashier dealt with this very disgruntled Customer without making matters worse. bud e.