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Eastport Shell

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,033 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
Original Review
Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5
5
Total ReScores
2.6
ReScore Average
86
Net Promoter Score ®

Business Details

Contact
(410) 268-4555
Closing in 11 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:30 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
335 6th St Annapolis, MD 21403-2417
Eastport Shell's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,033 Reviews)

GL
Greg L.
Annapolis, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2013
verified customer Verified Customer
Category: Service
Greg said they billed him incorrectly and he felt there a general laziness to diagnose the issues he was having with his vehicle. He would not recommend this business for service because he noted he feels that they showed little to no concern about him as a customer or his vehicle.
Not Recommended
All of us a. from Eastport Shell responded on 09/17/2013 05:41 AM

We are sorry this particular Customer feels this way however we are greatful that his opinion is an isolated case.  This Customer has a rotting exhaust system and not very well maintained 11 year old vehicle.  He just plain did not like the diagnosis of work required to bring the car up to standard.  He picked up the car when only a cashier was on duty and refused to pay for diagnosis work that was performed.  We have not gpursued him in the legal system as we prefer not to service Customers such as this.  As we said at the start we have much gratitude that this opinion is a very isolated incident, and that our cashier dealt with this very disgruntled Customer without making matters worse. bud e.

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