ReScore Reviews™ (3)

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Overall Rating 3.6666667/5Overall Rating 3.6666667/5Overall Rating 3.6666667/5rating 3.6666667rating 3.6666667
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Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
97% Would Recommend
Latest Review 1 day ago
Review for Eastport Shell
Rebbeca P. ReScore Review on 08/22/2014
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The owner was very responsive to my concern"
Now I understand why the total bill was more than I anticipated.
Vehicle: BMW X5
Service Date: 08/18/2014
Review Created: 08/20/2014 10:46 AM

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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Surprised by cost"
Brought car in for dead battery. Estimate was $107.58. Replaced battery and total cost was $344.03.
Vehicle: BMW X5
Service Date: 08/18/2014
Review Created: 08/20/2014 10:46 AM
bud e. at Eastport Shell responded on 08/21/2014

Rebbeca
We are confused with your misunderstanding.  When you brought the car in you were quoted our standard diagnosis fee of 1 hour, and you were told that would be adjusted based on actual work.  To assure our Customers of honest straight forward pricing we use a flat rate schedule published by Mitchell1, the premiere data source in our industry.  After testing your alternator, battery, and system for parasitic draw we condemned the battery.  So your final bill not only included the remove and replace fee, with testing but also included 6 year warranted nationwide battery for a BMW SUV that was ~ $188.  Driving a BMW we are not sure how you expected to find a battery for less than $100, and with the mounting of the battery where it was how you expected less in labor.  If you can find a better price on a battery of the same quality with as strong a warranty we would be happy to remove the one we installed and refund you for the battery as long as it is returned in good condition by 8/29, a week from today and almost two weeks from when it was installed.