Sport Durst Hyundai


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1142 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.2499992/5Overall Rating 4.2499992/5Overall Rating 4.2499992/5Overall Rating 4.2499992/5rating 4.2499992
Original
Overall Rating 2.20833/5Overall Rating 2.20833/5rating 2.20833rating 2.20833rating 2.20833
92% Would Recommend
100% Business Response
Latest Review 38 minutes ago
Judith P. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The friendliness and quality of time."
They are friendly and take time to answer all questions.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/19/2017
Service Type: Repair
Review Created: 08/22/2017 11:40 AM
Gerald W. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Really Accomodating "
Super TAT and efficient
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/22/2017 10:27 AM
Verified Customer on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A great experience"
I had a broken signal light and stopped by Hyundai one afternoon. They were happy to help get this fixed. I did not have an appointment. It was fixed in less than 30 minutes. The Service assistance was very professional and eager to help. I found this a very customer friendly environment and experience.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/19/2017 08:51 AM
Verified Customer on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
I received my auto back in a timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/19/2017 02:04 AM
Michael V. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"consistently great service you can depend on it"
staff are courteous; very helpful
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:44 AM
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable place to wait while work being done on my car "
All matters addressed and taken care of
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:28 AM
Nathaniel P. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were very professional. "
Very professional
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/17/2017 06:03 PM
Joe S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
One of my service issue was not totally fix. Call the next day, they replaced a part to completely fix my service issue quickly.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 11:10 AM
Edward S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BRIAN NELSON, RODNEY HERON? EVERYONE THERE IS THE BEST THEY CAN BE. SINCE 2011 TIL PRESENT, 3 MAZDA'S 2 HYUNDAI,'S I F NOT FOR THE BOTH OF US BEING 100% DISABLED I WOULD KEEP BUYING NEW CARS FROM SPORTSDURST.EXCELLENT"
OUTSTANDING SALESMAN RODNEY HERON, ALL THE WAY UP TO BRIAN NELSON
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 11:08 AM
Sunil K. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent staff and service"
The service staff are friendly and awesome. The price is very competitive. Completed the service in a timely manner.

I am very satisfied.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 10:50 AM
Richard H. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The customer is first!!!"
Excellent service!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 08:03 PM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/17/2017

Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Peggy T. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Job well done"
They take care of things in timely matter. They answer my questions if I have any.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 07:42 PM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/17/2017

Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Mary P. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service at Sport Durst Hyundai "
Excellent customer care.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 11:08 AM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/17/2017

Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Verified Customer ReScore Review on 08/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks for listening to my feedback - very quick and professional response!"
My original feedback to Sport Durst Hyundai concerned no being given a written report documenting all work performed on my car, evaluations of wear and tear on individual parts and systems, and estimations of when specific items would need to be repaired or replaced. Sport Durst quickly contacted me after my review stating that they appreciated the feedback and would include a written report for this service and future services. The response was fast, professional, and made it clear that Sport Durst values their customers. Thank you!
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 04:37 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"No printed reports?"
I've received better service at other Hyundai dealerships. At my previous dealership, after each vehicle service, I would be given a printed report of all work performed, evaluations of wear and tear on individual parts and systems, and estimations of when specific items would need to be repaired or replaced. Unfortunately, this attention to detail and level of service is not given at Sport Durst Hyundai (currently).
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 04:37 PM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/17/2017

Dear valued customer, I am sorry that we didnt provide you with a written inspection sheet. It is our policy to always take care of our customers as well as their car while here at Sport Durt. I will use this as a learning tool to help increase the customer service in the future. Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs if given the opportunity again.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/17/2017

Please feel free to stop by and I will have my team inspect the car again and provide you a written print out of any and all services needed. Please accept my apologizes and as a token of appreciation of your time i will also provide you a tank of gas for your return trip to get the inspection.  

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Auction U. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"sc"
Great service
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:29 PM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/17/2017

Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Positive interaction with people in office
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 05:30 PM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/15/2017

 Thank you for taking the time to fill out the survey. We look forward to servicing your Hyundai in the future.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Keith H. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Completed expediently
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 02:08 PM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/11/2017

Thank you for taking time to complete this survey and we look forward to providing excellent service to you in the future.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always helpful!"
The staff are super nice and very efficient.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 10:59 AM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/11/2017

Thank you for taking time to complete this survey and we look forward to providing excellent service to you in the future.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Saul B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people, great service"
Everyone was courteous and professional. Everything was completed on time
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/11/2017 03:21 AM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/11/2017

Thank you for taking time to complete this survey and we look forward to providing excellent service to you in the future.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
Stewart J. on 08/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast service"
Great
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 05:34 PM
Brian N., PARTS AND SERVICE DIRECTOR at Sport Durst Hyundai responded on 08/11/2017

Thank you for taking time to complete this survey and we look forward to providing excellent service to you in the future.

Brian Nelson
Parts and Service Director
919-489-6531 ext 1053
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