Brownsville, TX 78526
The customer was contacted and asked to bring her vehicle back so it can be rechecked. The customer initially came in and explained that there was an issue with her brake light. The service technician inspected the brake lights and noticed that the brake lights were not working due to an electrical issue. The issue was fixed and the vehicle was returned to the customer. The service technician believed that the issue that the customer brought the vehicle for had been addressed. However, the customers concern was with the brake light appearing on the dashboard. Essentially, there was a miscommunication as to the issue that the customer needed fixed. The miscommunication was explained to the customer by the manager. In addition, the matter was discussed with the staff to prevent future miscommunication.