Sprayglo Conyers Review from Greg A. on 09/10/2011

Greg A.

Sprayglo Conyers

09/10/2011

Verified Customer

Category: Collision

Greg said he rated 3 overall because he had a bad experience at pick-up. They did a great job but there were some discrepancies on what was being charged. He was told one price but they couldn't agree at pick-up. Greg had an e-mail with a price, and they were going to honor it, but another gentleman came up and said he had to pay more. It took an extra day because they corrected something that wasn't right with the paint, so not only did he end up not getting his vehicle for another day, he ended up not getting the discount. He called them, so he was informed of the status only when he inquired. Due to the above he wasn't satisfied with treatment by the personnel at pick-up, and he wasn't satisfied with communication because they just weren't being fair nor understanding about the $299 special. Greg expressed to them he wouldn't recommend them because the way the whole scenario went down and he was just really disappointed.

Not Recommended

Jason D. from Sprayglo Conyers responded on 09/16/2011 07:21 AM

The quote you were given when you dropped the vehicle off was $535.95. When you picked the vehicle up, you brought in a coupon for 10% off the paint service and that brought your total down to $485.95. I applied this discount even though the coupon clearly states that the coupon must be presented at the time of leaving the vehicle. We NEVER change the price of the job after repairs have begun unless you request additional services. If you were not satisfied with the price when you dropped it off, it should have been addressed at that time. These are ridiculous accusations and I don't understand why you feel the need to make them when we were clear & fair with you from the very beginning. All paperwork with prices and payments have your signature of approval, including BEFORE any work was performed.