Virginia said she took her vehicle to get it painted burgundy. When she came to pick it up, the color was a candy apple red. Even though the paint job is nice, she told them her car was painted the wrong color. Her husband says it looks good, but to her it's not the point. She still paid for the paint job even though it's not the same color. It was attempted to tell her the color has faded on her car, but it would fade dull. The reason she wanted to have a paint job done on her vehicle is because it started peeling. Even though the employee she dealt with was pleasant and not rude, they tried to convince her it's the right color.
Recommended
This review was collected via phone interview by Customer Research Inc.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.