ReScore Reviews™ (2)
Brig Bring your Toyota back in and lets see where it's rubbingJeff McKinny
After my second visit to the shop, I would not recommend it in the future. The shop had my truck in their possession for over a month. They failed to offer an acceptable explanation as to why the work was taking so long, and offered no sort of apology. Their leisurely approach to fixing my vehicle caused an immense amount of strife in my life, and even delayed me from moving across the country by several weeks.
Not to mention that both times I picked up my vehicle from the shop another component failed within hours. After my first visit where they repaired an intake manifold gasket, the head gasket blew within 5 miles. After my second visit where the head gasket was repaired($4,000 and 5 weeks later) the tensioner assembly failed just hours later.
Maybe this shop is decent for brake jobs and other low tier work, but I certainly would not recommend it as the "True alternative to the dealer" they claim on the website.
I'm very sorry that our work took longer than we originally anticipated, Ben. Our time estimates are based on a lot of different factors, and we very rarely have to push back on jobs like these. I'm sorry you had to catch us in such a rare moment. Also, while we perform the best possibly work we can, there's no telling how the car will react to the job once it hits the road, especially if you're travelling across the country. Unforeseeable condition factors can make it possible for repairs to be compromised once they hit the road. We're sorry to hear this was the case for your car, but we're glad to hear you still made it safely to your destination. Take care. -Jeff, Owner.Jeff McKinny
River Bring the jeep back in so we can see what is squeaking and fix itJeff McKinny
They never upsell, a trend in modern auto shops that I despise. They just go the work you asked for, and call you if they find something dangerous. None of the, "While we were rotating your tires we put on a set of front struts" BS. One shop I won't mention tried that a month after I'd had the struts replaced at the dealer.
Spruce Street reminds me of the small town America I grew up in. Nobody was in a big hurry, but they got it done. They had time to chat about the weather, or the corn crop. They love cars, and it shows.