Spruce Street Auto & 4x4 Center


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

270 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 4 days ago
John O. on 10/18/2016
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said the service was good. Although, he was told that it would take three hours and it took six and a half hours. He had to call three times to get an update. They did everything they said they would do, but they need better communication.
Vehicle: Subaru Legacy
Category: Service
Service Date: 10/14/2016
Review Created: 10/18/2016
This review was collected via phone interview by Customer Research Inc.
Kaitlin C. on 09/26/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Kaitlin said the business took 45 minutes longer for service.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 09/22/2016
Review Created: 09/26/2016
This review was collected via phone interview by Customer Research Inc.
Brian H. on 09/07/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Excellent Communication"
The work was done to my satisfaction and their communication was great. The bill came out higher than the estimate which I wasn't expecting.
Vehicle: Honda Pilot
Service Date: 09/06/2016
Review Created: 09/07/2016 08:15 PM
Mitch T. on 06/30/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Mitch said he would have appreciated a clearer explanation of the services this business performed on his vehicle.
Vehicle: Ford Explorer
Category: Service
Service Date: 06/22/2016
Review Created: 06/30/2016
This review was collected via phone interview by Customer Research Inc.
River M. on 04/12/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
River said he left this business with more issues than he came in with and now he has to go to a different facility to have the issues resolved. He went into this business to have a welding job done, but since he got his vehicle back it squeaks loudly while he is driving.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 04/02/2016
Review Created: 04/12/2016
This review was collected via phone interview by Customer Research Inc.
Jeff M. at Spruce Street Auto & 4x4 Center responded on 04/14/2016

River Bring the jeep back in so we can see what is squeaking and fix it

Jeff McKinny
Owner
303-444-1176
James M. on 02/21/2015
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
James said this business took almost a month to finish the repairs. The initial quote was around $400 but ended up costing him $1,000. He would not recommend this business to others for the reasons mentioned.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/06/2015
Review Created: 02/21/2015
This review was collected via phone interview by Customer Research Inc.
Dustin D. on 12/20/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Dustin said the repair was installed incorrectly on his vehicle and he has to return to the business to follow up.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 12/16/2014
Review Created: 12/20/2014
This review was collected via phone interview by Customer Research Inc.
Jonathon H. on 10/17/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jonathon said the work this business did was really good however, the time frame was really off. He had called a week in advance to schedule an appointment. A staff member later came back and said they could not even get his vehicle in yet. He had scheduled for a Wednesday but they did not get done with his vehicle until the following Tuesday.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 10/14/2014
Review Created: 10/17/2014
This review was collected via phone interview by Customer Research Inc.
Inken P. on 10/13/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good as always but"
As usual the work was done efficiently and on time and I was happy with it. However, I do wish that expensive and necessary maintenance work would be mentioned BEFORE it's actually due. Someone telling me 3000 miles ago that I needed to get $700 worth of work done would've enabled me to have the money ready at the time. Now, because I wasn't informed until the last minute, I have to wait another 3 months at least before I can have the money available. This isn't the first time this has happened.
Vehicle: Hyundai Tucson
Service Date: 10/10/2014
Review Created: 10/13/2014 06:20 AM
David W. on 07/23/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
David said the estimate was too high, and he does not think the job was done right. He said the problem was not researched correctly, and thinks it was not as bad as they said.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 06/27/2014
Review Created: 07/23/2014
This review was collected via phone interview by Customer Research Inc.
Steven G. ReScore Review on 08/08/2014
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Steven said he originally took his vehicle into this business because the service engine light came on. They fixed some things, he drove his vehicle about 20 miles and the service engine light came once again. The service light kept coming on numerous times so he went back to this business. They told him it was just a c02 light and it was not a big deal. He had some questions and Jeff answered them to his satisfaction. His experience was good.
Vehicle: Buick LeSabre
Category: Service
Service Date: 07/15/2014
Review Created: 07/23/2014
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Steven said everything was fine, but he had some questions about his recent bill.
Vehicle: Buick LeSabre
Category: Service
Service Date: 07/15/2014
Review Created: 07/23/2014
This review was collected via phone interview by Customer Research Inc.
Jeff M. at Spruce Street Auto & 4x4 Center responded on 07/28/2014

Steven  Give me a call and we can discuss the bill or I can explain it better to you

Jeff McKinny
Owner
303-444-1176
Sunaina R. on 06/10/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sunaina said her experience was good, but she did not like the outcome of her vehicle or the pricing.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 05/27/2014
Review Created: 06/10/2014
This review was collected via phone interview by Customer Research Inc.
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