New Richmond, WI 54017-1222
After checking Larry's service history I realized that he was right about this. I knew about the other work we had done on Larry's car in December but forgot we did the oil change as well. It was a mistake on my part, relying on my memory instead of verifying the history. I just got off the phone with Larry, admitted my mistake, apologized and he is on his way here for a full refund.